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Speed drop last night from 80/20 to 20/20

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StevieR1
Hooked
Posts: 6
Thanks: 1
Registered: ‎04-02-2014

Speed drop last night from 80/20 to 20/20

My internet speed as been perfect up until last night when I noticed videos were buffering alot.
I tried speedtest.net / BT Wholesale test / Googles speedtest and all won't go over 20Mbps now.

The BT advanced test does still show the profile as 77.43 Mbps / 20 Mbps.
I have tried a full reset of the router as the BT openreach box, different network cable (don't use wireless) and even a laptop to test the speeds.

 

 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 15,744
Thanks: 4,856
Fixes: 810
Registered: ‎21-04-2017

Re: Speed drop last night from 80/20 to 20/20

Fix

Sorry to hear you're experiencing speed problems.

It looks like there was stuck profile on your account set at 21mbps, which would've been restricting your speeds.

I can see you've got through to our support guys over the phone and we've sorted that out for you?

Apologies for the inconvenience this had caused and please do let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team