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Speed drop in the last few days

Jlmc
Newbie
Posts: 3
Registered: ‎10-07-2019

Speed drop in the last few days

Hi,

I'm currently on the highest speed package (60Mbps+) available and was receiving in the 30Mbps speed range (minimum quoted speed @ 27Mbps); however, in the last couple of days it has dropped to around 10Mbps.

This is based on running a speedtest from an ethernet cable with the modem plugged into the master socket. I've ran this test at multiple times during the night and day, i.e. peak and off-peak.

Any idea why this has happened?

4 REPLIES 4
Jlmc
Newbie
Posts: 3
Registered: ‎10-07-2019

Re: Speed drop in the last few days

Some additional info from my HomeHub:

Firmware: Software version 4.7.5.1.83.8.237.2.2 Last updated 04/08/17

6. Data rate: 4125 / 20559
7. Maximum data rate: 4305 / 24413
8. Noise margin: 6.3 / 6.4
9. Line attenuation: 36.2 / 23.8
10. Signal attenuation: 35.6 / 19.0

 

Latest speedtest confirms data rate shown in row 6; however, that is still below minimum guaranteed speed.

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,583
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Speed drop in the last few days

 

Hi @Jlmc

 

Thanks for getting in touch.

 

I can see that you've raised this with my colleague last week and that he created a ticket for you here.

 

If the speed is still the same with the router connected to the test socket (not the master socket, as per the ticket info), please raise a fault here and we'll get our supplier to take a look at this for you.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Jlmc
Newbie
Posts: 3
Registered: ‎10-07-2019

Re: Speed drop in the last few days

Thanks Dave, I've just done the troubleshooter. Here are the line stats when I returned home from work... 6. Data rate: 3657 / 4543 7. Maximum data rate: 3816 / 5157 8. Noise margin: 6.7 / 6.4 9. Line attenuation: 47.9 / 32.4 10. Signal attenuation: 38.4 / 29.3
Plusnet Help Team
Plusnet Help Team
Posts: 1,101
Thanks: 109
Fixes: 49
Registered: ‎06-08-2018

Re: Speed drop in the last few days

Hey @Jlmc,

 

Thanks for passing that info along.

I have provided a further response over your support ticket here. If you could kindly reply to the ticket with you availability and let us know once you have done this.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team