Speed drop in the last few days
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Speed drop in the last few days
11-07-2019 7:11 AM - edited 11-07-2019 7:13 AM
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Hi,
I'm currently on the highest speed package (60Mbps+) available and was receiving in the 30Mbps speed range (minimum quoted speed @ 27Mbps); however, in the last couple of days it has dropped to around 10Mbps.
This is based on running a speedtest from an ethernet cable with the modem plugged into the master socket. I've ran this test at multiple times during the night and day, i.e. peak and off-peak.
Any idea why this has happened?
Re: Speed drop in the last few days
11-07-2019 7:40 AM
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Some additional info from my HomeHub:
Firmware: Software version 4.7.5.1.83.8.237.2.2 Last updated 04/08/17
6. Data rate: | 4125 / 20559 |
7. Maximum data rate: | 4305 / 24413 |
8. Noise margin: | 6.3 / 6.4 |
9. Line attenuation: | 36.2 / 23.8 |
10. Signal attenuation: | 35.6 / 19.0 |
Latest speedtest confirms data rate shown in row 6; however, that is still below minimum guaranteed speed.
Re: Speed drop in the last few days
11-07-2019 10:35 AM
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Hi @Jlmc
Thanks for getting in touch.
I can see that you've raised this with my colleague last week and that he created a ticket for you here.
If the speed is still the same with the router connected to the test socket (not the master socket, as per the ticket info), please raise a fault here and we'll get our supplier to take a look at this for you.
Best wishes
Dave
Re: Speed drop in the last few days
11-07-2019 7:38 PM
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Re: Speed drop in the last few days
12-07-2019 8:51 AM
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