cancel
Showing results for 
Search instead for 
Did you mean: 

Speed drop in Sheffield

dirkscooby
Newbie
Posts: 8
Registered: 20-12-2015

Speed drop in Sheffield

Hi woke up Saturday to find my speed has dropped from it's usual 73Mbps  down to ~7Mbps! I rebooted the router and my speed went up to 22mbps
I have done virus scans and that's not picked up anything. Checked all the other devices on my network and they report the same speed. Took everything off the network apart from my desktop and still the same.
BT Wholesale speed checker also returns the same slow speeds. I did the extra tests as well.
We had about 10 power cuts Tuesday night over a 12 hour period(only noticed the speed drop on saturday though) I wonder if that's done something.
Any other tests need doing, let me know.
9 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Speed drop in Sheffield

Bt Speedtest - further diagnostics - for the IP profile
dirkscooby
Newbie
Posts: 8
Registered: 20-12-2015

Re: Speed drop in Sheffield

I did that. Do I need to do it again?
ma9mwah
Dabbler
Posts: 13
Registered: 24-09-2015

Re: Speed drop in Sheffield

I've got the same issue over in North Wales. Obviously something has gone wrong on PN side. Hopefully they can fix it quickly.
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Speed drop in Sheffield

but if you don't tell us the IP profile we won't be able to help much
dirkscooby
Newbie
Posts: 8
Registered: 20-12-2015

Re: Speed drop in Sheffield

Sorry about that. I've done the test again,.what information do I need to post?
dirkscooby
Newbie
Posts: 8
Registered: 20-12-2015

Re: Speed drop in Sheffield

Is that all the information needed?
dirkscooby
Newbie
Posts: 8
Registered: 20-12-2015

Re: Speed drop in Sheffield

I raised a ticket on monday I haven't heard anything 116660088
Community Veteran
Posts: 1,294
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: Speed drop in Sheffield

Quote
raised a ticket on monday I haven't heard anything

It takes about 7 days at the moment before a fault is investigated. Obviously this will be extended over Christmas. They will eventually get round to it but you will have to be patient. I'm writing based on my own experience of a recent fault which was eventually successfully resolved.  Smiley
dirkscooby
Newbie
Posts: 8
Registered: 20-12-2015

Re: Speed drop in Sheffield

Yeah I thought as much. Just my connection with them has been rock solid for the 3 years.(and I'm impatient) Thanks for the reply. Merry christmas Cheesy