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Speed drop again tonight with huge pings

FIXED
St3
Aspiring Champion
Posts: 2,608
Thanks: 498
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Registered: 13-07-2012

Speed drop again tonight with huge pings

My speeds tend to take a dive around 10pm some nights for no reason at all, is this congestion or something i was just gaming online when my ping jumped from 25 to 250 and my gaming rubber banded so i jumped off steam and ran this test ? I had poor speeds for about 40 mins and then it went normal again. I've noticed that this has been happening a lot over the last month. Any ideas what could be wrong ?

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27 REPLIES
rongtw
Seasoned Hero
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Registered: 01-12-2010

Re: Speed drop again tonight with huge pings

@St3 have you checked for any BT fault or Maintenance you area ?

https://status.zen.co.uk/broadband/outages.aspx

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
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St3
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Registered: 13-07-2012

Re: Speed drop again tonight with huge pings

@rongtw Yes there is none i made 3 posts about this within a month check my posts  

https://community.plus.net/t5/Fibre-Broadband/Im-sick-of-getting-poor-speeds/td-p/1523045 

https://community.plus.net/t5/Fibre-Broadband/Connection-downtime/td-p/1520373

something or maybe theirs a fault in my cab.

Since this happening ive noticed a drop in upload speeds from 18 down to 14 .... ive also had a slight speed drop and all this seams to have happen in the last month.

Also why is my ip profile always changing ? The last screenshot is my current test from today, most of these screenshots are from the last 2 months... constant changing of profiles and speeds.

Untitled.png1.png3.pngfirsttest.pngUntitled.png1518185290136311555

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rongtw
Seasoned Hero
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Registered: 01-12-2010

Re: Speed drop again tonight with huge pings

@St3 i would log a fault with PN Thumbs Up i know PN cant find a fault on their side But they can ask BT for a SFI to check .

SFI = Special Faults Investigator

See what BT has to say ?

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
St3
Aspiring Champion
Posts: 2,608
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Registered: 13-07-2012

Re: Speed drop again tonight with huge pings

Yer ok ill raise a fault .. it will ask me to check my connection via the mastersocket  i tried this twice now and it fails to recognize  my login details.

I hope @Gandalf can take a look over things his pretty kick [-Censored-] when it comes to helping folks Wink 

rongtw
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Re: Speed drop again tonight with huge pings

@St3 Something similar here https://community.plus.net/t5/Fibre-Broadband/Slow-spikes-around-9pm/td-p/1527185

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
St3
Aspiring Champion
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Registered: 13-07-2012

Re: Speed drop again tonight with huge pings

This is my packet loss after 30 mins running the program, it shows me having 100% packet loss on this 133.hiper04.sheff.dial.plus.net.uk

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rongtw
Seasoned Hero
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Re: Speed drop again tonight with huge pings

Need a staff member to have a look @Gandalf

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
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Re: Speed drop again tonight with huge pings

Hey Ste. Sorry to hear you're having issues.

 

Our tests aren't showing any problems and those speed tests you've done look OK.

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 70.3 Mbps
Upstream Speed 16.3 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 425.0
Upstream Rate Assessment Low
Downstream Rate Assessment Good
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 11:45 to 11:00
Interference Location Customer Premise
Interference Observed In Days 14
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off

 

Can you run a traceroute to pingbox1.thinkbroadband.com?

Also are you using a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
St3
Aspiring Champion
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Registered: 13-07-2012

Re: Speed drop again tonight with huge pings

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=14ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56

Ping statistics for 80.249.99.164:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

 

 

Thanks for checking again @Gandalf Altho right now my speeds are fine there is times when its not, i think i need to get the ladder out and check my outdoor cables. I dont want to come across cheeky but no one has answered my question about my ip profile changing about 8 times in the last 2 months at the same time of my speed drops?

rongtw
Seasoned Hero
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Re: Speed drop again tonight with huge pings

@St3 the test only shows outcome at tme of test , dont mean there,s nowt wrong Undecided

Thanks @Gandalf

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
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Registered: 10-06-2010

Re: Speed drop again tonight with huge pings

The IP Profile will change when your sync speed changes, about 8 disconnections in 2 months is not going to be considered a fault. It's not going to be possible to definitely state exactly why each disconnection occurred.

St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Re: Speed drop again tonight with huge pings

ahh ok thanks @ejs

St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Re: Speed drop again tonight with huge pings

Having the same issues again... ping spikes every 20 seconds in battlefield 1 online also speed has dropped to 43 down and pingplotter is showing lots of packet loss i updated my faults ticket with info.

I have 98% packet loss to this 133.hiper04.sheff.dial.plus.net.uk im going to jump gateways/reboot router see what happens.

My ticket number 171505030

 

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=14ms TTL=56
Reply from 80.249.99.164: bytes=32 time=15ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=153ms TTL=56

Ping statistics for 80.249.99.164:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 153ms, Average = 48ms

@Gandalf What do you think ? 

 

 

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St3
Aspiring Champion
Posts: 2,608
Thanks: 498
Fixes: 5
Registered: 13-07-2012

Re: Speed drop again tonight with huge pings

Ok ive just diconnected from net and waited 30 seconds reconnected and now these are the results from 3 speedtests on this gateway ..You are currently connected to gateway pcn-ir01.

 

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=14ms TTL=56

Ping statistics for 80.249.99.164:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

 

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