Speed drop again tonight with huge pings

[#1]

My speeds tend to take a dive around 10pm some nights for no reason at all, is this congestion or something i was just gaming online when my ping jumped from 25 to 250 and my gaming rubber banded so i jumped off steam and ran this test ? I had poor speeds for about 40 mins and then it went normal again. I've noticed that this has been happening a lot over the last month. Any ideas what could be wrong ?

[#2]

@St3 have you checked for any BT fault or Maintenance you area ?

https://status.zen.co.uk/broadband/outages.aspx

[#3]

@rongtw Yes there is none i made 3 posts about this within a month check my posts  

https://community.plus.net/t5/Fibre-Broadband/Im-sick-of-getting-poor-speeds/td-p/1523045 

https://community.plus.net/t5/Fibre-Broadband/Connection-downtime/td-p/1520373

The first time i noticed this happening, Mathew said it was most likely down to planned maintenance in my area, but when i seach https://status.zen.co.uk/broadband/outages.aspx nothing shows.

All these connection issues seam to happen after 10pm and last for around 30 mins to 1 hour and its random days of the week, i thought maybe congestion or something or maybe theirs a fault in my cab.

Since this happening ive noticed a drop in upload speeds from 18 down to 14 .... ive also had a slight speed drop and all this seams to have happen in the last month.

Also why is my ip profile always changing ? The last screenshot is my current test from today, most of these screenshots are from the last 2 months... constant changing of profiles and speeds.

[#4]

@St3 i would log a fault with PN i know PN cant find a fault on their side But they can ask BT for a SFI to check .

SFI = Special Faults Investigator

See what BT has to say ?

[#5]

Yer ok ill raise a fault .. it will ask me to check my connection via the mastersocket  i tried this twice now and it fails to recognize  my login details.

I hope @Gandalf can take a look over things his pretty kick [-Censored-] when it comes to helping folks  

[#6]

@St3 Something similar here https://community.plus.net/t5/Fibre-Broadband/Slow-spikes-around-9pm/td-p/1527185

[#7]

This is my packet loss after 30 mins running the program, it shows me having 100% packet loss on this 133.hiper04.sheff.dial.plus.net.uk

[#8]

Need a staff member to have a look @Gandalf

[#9]

Hey Ste. Sorry to hear you're having issues.

Our tests aren't showing any problems and those speed tests you've done look OK.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	70.3 Mbps
Upstream Speed	16.3 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	425.0
Upstream Rate Assessment	Low
Downstream Rate Assessment	Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 11:45 to 11:00
Interference Location	Customer Premise
Interference Observed In Days	14
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off

Can you run a traceroute to pingbox1.thinkbroadband.com?

Also are you using a wired or wireless connection?

[#10]

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=14ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56

Ping statistics for 80.249.99.164:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms

Thanks for checking again @Gandalf Altho right now my speeds are fine there is times when its not, i think i need to get the ladder out and check my outdoor cables. I dont want to come across cheeky but no one has answered my question about my ip profile changing about 8 times in the last 2 months at the same time of my speed drops?

[#11]

@St3 the test only shows outcome at tme of test , dont mean there,s nowt wrong

Thanks @Gandalf

[#12]

The IP Profile will change when your sync speed changes, about 8 disconnections in 2 months is not going to be considered a fault. It's not going to be possible to definitely state exactly why each disconnection occurred.

[#13]

ahh ok thanks @ejs

[#14]

Having the same issues again... ping spikes every 20 seconds in battlefield 1 online also speed has dropped to 43 down and pingplotter is showing lots of packet loss i updated my faults ticket with info.

I have 98% packet loss to this 133.hiper04.sheff.dial.plus.net.uk im going to jump gateways/reboot router see what happens.

My ticket number 171505030

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=14ms TTL=56
Reply from 80.249.99.164: bytes=32 time=15ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=153ms TTL=56

Ping statistics for 80.249.99.164:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 153ms, Average = 48ms

@Gandalf What do you think ? 

[#15]

Ok ive just diconnected from net and waited 30 seconds reconnected and now these are the results from 3 speedtests on this gateway ..You are currently connected to gateway pcn-ir01.

Pinging pingbox1.thinkbroadband.com [80.249.99.164] with 32 bytes of data:
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=13ms TTL=56
Reply from 80.249.99.164: bytes=32 time=14ms TTL=56

Ping statistics for 80.249.99.164:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms