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Speed drop 70 down to 48mb

djrob
Newbie
Posts: 6
Registered: 10-03-2017

Speed drop 70 down to 48mb

My fibre has been a stable 70-72 for the last year, but within the last week it has dropped to 48-49. Last week I experienced quite a few drop outs and needed a modem restart. My Plusnet account says 49mb current speed so something has changed. Would this be a syncing issue? 

8 REPLIES
Moderator
Moderator
Posts: 18,254
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Registered: 06-04-2007

Re: Speed drop 70 down to 48mb

While waiting for a member of staff to pick this up it would be helpful if you could read this then post the results of the tests.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Staff
Plusnet Staff
Posts: 2,144
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Registered: 22-08-2015

Re: Speed drop 70 down to 48mb

Hi there

I'm sorry to hear you're having speed issues. I'll be happy to take a look into things tomorrow for you.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
djrob
Newbie
Posts: 6
Registered: 10-03-2017

Re: Speed drop 70 down to 48mb

Great thanks. I can’t run the BT speedtest as I don’t have a flash enabled device.

 

My Plusnet settings:

 

Estimated line speed:There's no speed estimate currently held on your account.

Current line speed:49 Mb

 

 

The line speed was originally 65-70mb when it was installed nearly 2 years ago.

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
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Registered: 22-08-2015

Re: Speed drop 70 down to 48mb

Thanks for your patience, I've tested your line and I can see that your router is in sync at 50 Mbps which is below your estimate of 64 Mbps. I'd advise to run through the checks at http://faults.plus.net completing the process to raise a fault to us if you need to.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
djrob
Newbie
Posts: 6
Registered: 10-03-2017

Re: Speed drop 70 down to 48mb

thanks, I have registered the fault.

Community Gaffer
Community Gaffer
Posts: 17,663
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Registered: 05-04-2007

Re: Speed drop 70 down to 48mb

Great, thanks. I've tested the line and reported this fault through to our suppliers for further investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
djrob
Newbie
Posts: 6
Registered: 10-03-2017

Re: Speed drop 70 down to 48mb

So engineer visit yesterday, found no faults with line and speed was as it should be around 69mb on his equipment. He did a reset and assured me my speeds would return to 65-70mb but may take a day or so to stablise. Anyway the bad news is they have not improved at all and have gone down to 45-48mb so back to square one. 

djrob
Newbie
Posts: 6
Registered: 10-03-2017

Re: Speed drop 70 down to 48mb

Speed has crept up to 60mb but still not back to my original 72mb. Plusnet have sent me a message saying my fault is now fixed and the speed test falls within their parameters. So is that or anything else I can do? I've had a consistent 70-72 speed for a year now so a little dissapointed it's dropped by 10mb with no sign of recovery.