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Speed down to 4Mbps

Newbie
Posts: 4
Registered: ‎26-10-2019

Speed down to 4Mbps

For the last fortnight I've had awful problems with wifi.  Not sure if it is relevant but it coincides with getting Sky Q as well as nearby roads being dug up for Cityfibre.

Openreach engineer came out (first thing in morning, when connection tends to be at it's best) and said no faults coming up.  I'd done 2 speed tests that morning and both were 34+ so that was no surprise.  Within an hour of him going it was back to single figures 😞  He suggested getting new router, I've updated my incident to ask for one but no response at all.

Minimum speed is meant to be guaranteed at 30, as usual it has been <8 most of the day but I can guarantee it'll be ~35 later this evening, and again first thing in the morning!  

Tried connecting an old BT router but it just wouldn't connect at all.  Oddly, it seems some devices won't connect for hours at a time to wifi (my partner's phone and my work laptop) while others connect but really slow connection.

This is causing me massive issues while trying to work from home, I'm sure my work must think i'm at it as it was fine for long enough then just started playing up recently.  I can be offline/unavailable for hours each day.

Any suggestions welcome 🙂

 

 

4 REPLIES 4
Seasoned Pro
Posts: 491
Thanks: 264
Fixes: 5
Registered: ‎25-09-2015

Re: Speed down to 4Mbps

If possible try a wired connection.

There is no guarantee for WiFi at all as there are too many variables that affect it that no ISP can control.

Also check the sync rate on the router - that is the speed that is guaranteed. A low sync may indicate a fault.

 

Newbie
Posts: 4
Registered: ‎26-10-2019

Re: Speed down to 4Mbps

Got a new router sent out, updated my ticket last week to show it made no difference. No contact at all.  Internet barely usable since then (just done BTWholesale test which came out at 1.35 :-().  Anyone know what's the current sort of wait time for responses to tickets?  That's a month now since I raised it and it's worse than ever.  

Newbie
Posts: 2
Thanks: 1
Registered: ‎06-07-2020

Re: Speed down to 4Mbps

Can you post your connection stats with max attainable rate and actual rate?

 

Newbie
Posts: 4
Registered: ‎26-10-2019

Re: Speed down to 4Mbps

Sorry, not sure exactly what to post lol... this was the findings on my ticket from the engineer visit though, does that help?

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 639.9
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2020-06-18T12:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 39.9 Mbps 39.9 Mbps
Up Stream Line Rate 9.9 Mbps 9.9 Mbps 9.9 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2020-06-24T12:39:43Z 2020-06-24T12:54:43Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0