Speed down to 4Mbps

[#1]

For the last fortnight I've had awful problems with wifi.  Not sure if it is relevant but it coincides with getting Sky Q as well as nearby roads being dug up for Cityfibre.

Openreach engineer came out (first thing in morning, when connection tends to be at it's best) and said no faults coming up.  I'd done 2 speed tests that morning and both were 34+ so that was no surprise.  Within an hour of him going it was back to single figures 😞  He suggested getting new router, I've updated my incident to ask for one but no response at all.

Minimum speed is meant to be guaranteed at 30, as usual it has been <8 most of the day but I can guarantee it'll be ~35 later this evening, and again first thing in the morning!  

Tried connecting an old BT router but it just wouldn't connect at all.  Oddly, it seems some devices won't connect for hours at a time to wifi (my partner's phone and my work laptop) while others connect but really slow connection.

This is causing me massive issues while trying to work from home, I'm sure my work must think i'm at it as it was fine for long enough then just started playing up recently.  I can be offline/unavailable for hours each day.

Any suggestions welcome 🙂

[#2]

If possible try a wired connection.

There is no guarantee for WiFi at all as there are too many variables that affect it that no ISP can control.

Also check the sync rate on the router - that is the speed that is guaranteed. A low sync may indicate a fault.

[#3]

Got a new router sent out, updated my ticket last week to show it made no difference. No contact at all.  Internet barely usable since then (just done BTWholesale test which came out at 1.35 :-().  Anyone know what's the current sort of wait time for responses to tickets?  That's a month now since I raised it and it's worse than ever.  

[#4]

Can you post your connection stats with max attainable rate and actual rate?

[#5]

Sorry, not sure exactly what to post lol... this was the findings on my ticket from the engineer visit though, does that help?

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	639.9
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2020-06-18T12:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	39.9 Mbps	39.9 Mbps	39.9 Mbps
Up Stream Line Rate	9.9 Mbps	9.9 Mbps	9.9 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2020-06-24T12:39:43Z	2020-06-24T12:54:43Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0