Speed down to 10 Mb/s from 74Mb/s
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- Re: Speed down to 10 Mb/s from 74Mb/s
Speed down to 10 Mb/s from 74Mb/s
03-09-2016 5:44 PM
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For several months I've been routinely getting around 74Mb/s from hub 1, upload around 18.
In the last week or so I've checked using speedtest and I'm constantly on around 10Mb/s using computer via LAN1 on 1Gb/s and the only device connected by ethernet.
Just noticed current line speed is 11.4 on my plusnet account!!
Hub one help shows
6. Data rate: | 19999 / 79906 |
7. Maximum data rate: | 29463 / 91216 |
Why am I on a line speed that's giving me 10Mb/s when I'm paying for 76 MB/s please?
Re: Speed down to 10 Mb/s from 74Mb/s
03-09-2016 5:50 PM
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Looks like your profile may need a tweak, it may be quicker to give them a ring or get onto chat, rather than waiting until Monday before one of the PN staff notice your post.
Re: Speed down to 10 Mb/s from 74Mb/s
03-09-2016 6:02 PM
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Thanks Mustrum, don't contact them often so not sure of the best way to proceed.
Re: Speed down to 10 Mb/s from 74Mb/s
03-09-2016 6:13 PM
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You can get details on the Help & Support pages, but the number is 0800 432 0200 (from within the UK)
Re: Speed down to 10 Mb/s from 74Mb/s
03-09-2016 6:37 PM
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You were right, I've just used chat and they reset the profile to 78. Thanks again - never used chat before.
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