Speed down DOWN, Speed Up UP

[#1]

I was 32/5 but today I'm 24/8 have reset router but makes no change.
BTW Performance is showing maximum of 25 Mb used to set at 36 MB out of the up to 38 Mb I pay for.
What is this all about please?

[#2]

Still Down and Up today so a continuing fault not just a blip.

[#3]

so have you raised a fault

[#4]

Yes did that last night as no one from PN picked up on this post  yesterday.

[#5]

OldJim 
I believe you been in the Forums some time have ever heard of one down one up before?

[#6]

Well this morning had a response from PN customer service to do a few things like Master Socket etc.
Then raise a Technical ticket if still a problem after 5 pm.*
Well after the use of master socket the Up returned to the normal 5 Mb
Usual        32-33/5
Fault          24/7-8
after tests  23-24/5
* Reason to wait until 5 pm. was because the BTW faults reporting was under maintenance until then today.

[#7]

Back to normal this morning.

Will see what happens when the Internet gets busy.