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Speed decrease after upgrading

kwikfix
Grafter
Posts: 45
Thanks: 4
Registered: ‎23-06-2007

Speed decrease after upgrading

So after being out of contract for many years but staying with Plusnet I decided to take up a new 18 month contract.

The idea was to decrease my cost yet increase performance as I opted for the faster super fibre option.

Imagine my dismay after 24hrs to find my speed lowered by at least 10 mbps.

 

So not only did I not get the lower price offered to "new customers" I get my speed slashed.

Not impressed as a long serving customer, hearing friends brag about the super fast speeds they get yet mine is now slower & tied to a contract.

Yes I have done all the tests.

Yes I have waited weeks for it to settle in.

3 REPLIES 3
jab1
Legend
Posts: 17,741
Thanks: 5,760
Fixes: 265
Registered: ‎24-02-2012

Re: Speed decrease after upgrading

@kwikfix This should have been on the Fibre board - I will flag it to the mods - but if you post screenshot results of  BT Broadband - obscuring your phone number, BTW Performance Tester - the 'Advanced Diagnostics' report, and your Hubs Help Desk - obscuring personal details, Community members may be able to advise.

John
kwikfix
Grafter
Posts: 45
Thanks: 4
Registered: ‎23-06-2007

Re: Speed decrease after upgrading

Thank you, realised after but couldn't find the delete option fast enough

Mav
Moderator
Moderator
Posts: 22,479
Thanks: 4,785
Fixes: 516
Registered: ‎06-04-2007

Re: Speed decrease after upgrading

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

Forum Moderator and Customer
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