Speed connection problem

[#1]

Hi there. I noticed recently that my broadband speed drops. It is half speed as should be. I tried reset my router, but it helps for a moment. I had 8 ping before and now its 16. Internet speed was stable 52-53 Mbit/s and now its no more than 45.

Thanks in advance

[#2]

Hi there @peterek79, I'm so sorry to hear this.

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at http://faults.plus.net.