Speed below minimum

[#1]

• Product: Unlimited Fibre Extra
• Estimated Download Range: 49 - 69Mbps
• Estimated Upload Range: 13 - 18Mbps
• Minimum Guaranteed Speed: 44.4Mbps
• Current Line Speed (Download): 39.2Mbps

As you can see, the speed is below the minimum I should be getting. I'm into my 4th week with Plusnet and all throughout the first 10 days I was getting around 46-48Mbps download and 15-16Mbps upload. All tests connected by ethernet. Now it's this:

BT Wholesale test

Download Speed (Mbps): 36.49
Upload Speed (Mbps) : 11.46
Ping Latency (ms): 30

Speedtest.net

 PING ms 35

 DOWNLOAD Mbps 38.20

 UPLOAD Mbps 12.49

[#2]

This below is from the BTW Performance Test. As I mentioned in the previous post, I was getting around 46-48Mbps download when I first joined.

1. Downstream Test:  -provides background information.

	Download Speed
	37.04 Mbps

0 Mbps

40.02 Mbps Max Achievable Speed

 Download speedachieved during the test was - 37.04 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-40.02 Mbps .
 Additional Information:
 IP Profile for your line is - 40.02 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	9.78 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 9.78Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

[#3]

Good afternoon!

Apologies for the late response times from ourselves recently and also sorry to hear about the issues you're experiencing.

It seems like this could be a Throughput based issue from the hardware or maybe a profile speed error from the DLM within the local exchange.

If you could kindly send me a private message with your account username I'd be happy to look into this inquiry further for you.

Kind regards,

JARVIS