Speed and stability issues

[#1]

Apologies if I am not supposed to post this here, but had problems getting through in any other way and after a lot of trying finally managed to find this forum.  My issue is that I am appear to be losing my service completely once or twice a week and otherwise having issues daily, in terms of Netflix or Youtube freezing or dropping off on both my Blu-ray and on my phone and frequent lag issues in online gaming, which is leaving me wanting to see if another provider can provide a better connection.  On another note, I was disappointed to find no apparent option to e-mail customer service with this.  BT wholesale test as below. First test failed, second and third test almost identical results:
1. Best Effort Test:
Download Speed : 29.65 Mbps
2. Upstream Test:
Upload Speed : 2.8 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information

[#2]

Should have said - happy for this to be responded by customer service in next day or two - no urgency as had this issue for a while but need it resolving in the medium term.  Also, PlusNet line speed as follows: Estimated line speed:There's no speed estimate currently held on your account. Current line speed:31.8 Mb.  EDIT - I have previously had customer service find a 'stale session', which was causing issues a few months ago, so they reset my connection (or something similar).

[#3]

Hi, still hoping to hear from plusnet if possible. Thanks.

[#4]

Sorry to hear your having issues.
The connection looks fine from here.

Based on what you've said I'm assuming you connect over wireless?

[#5]

Thanks for looking at this for me.  I've now replaced my Cisco USB wireless adapter with a Gigabyte wireless card, so hoping things will get better, so will only contact again if not. There have been a few drop-offs from your side, including most of a day a few weeks ago but I wonder whether the more regular issues were my adapter then.

[#6]

Hi,
Further to this, would it be possible to do a line check, as I don't seem to have a speed estimate (though 30MB isn't bad)?  I was also wondering whether the upload speed is what I should be expecting for fibre, this being between 2.5-5MB depending on when I do my test.

[#7]

No internet again this morning (on 4g on phone now). Wonder if connection needs resetting your end same as last call I made when you said I had a stale session or something one that.

[#8]

Hi ogower.
I've just checked your connection logs and you appear to have the wrong password in place.
Try updating that and you should be straight back on.