Speed and dropping out

[#1]

After engineers visit  back in December speed seemed to improve and connectivity was good.  However as of late speed seems to drop and connection drops out.  I am now running with connection in test socket of the master socket and still only achieving half the speed i should do.  This is with the new router in place which the engineer seemed to be blaming on the old one

Can someone take a look and tell me whats happening?

[#2]

Hi @suke,

Thanks for getting in touch. I've had a look at your connection and the speed has dropped dramatically, and is now way below your minimum guaranteed speed. I've raised a fault on your line as there is showing a potential external issue, we'll update you once we have an update on that.