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Speed and dropping out

suke
Grafter
Posts: 56
Registered: ‎23-06-2011

Speed and dropping out

Can someone take a look again at my internet connection.  Speed is dropping again and it keeps dropping out.  Openreach are currently on the estate fitting fibre cables to enable us to get FTTH.  Can you confirm that my problem is connected with the work they are doing?

1 REPLY 1
BD
Plusnet Help Team
Plusnet Help Team
Posts: 1,173
Thanks: 249
Fixes: 72
Registered: ‎24-04-2017

Re: Speed and dropping out

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

 Ben Devine
 Plusnet Help Team - Sheffield