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Speed and dropping out

suke
Grafter
Posts: 56
Registered: ‎23-06-2011

Speed and dropping out

After engineers visit  back in December speed seemed to improve and connectivity was good.  However as of late speed seems to drop and connection drops out.  I am now running with connection in test socket of the master socket and still only achieving half the speed i should do.  This is with the new router in place which the engineer seemed to be blaming on the old one

Can someone take a look and tell me whats happening?

1 REPLY 1
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Speed and dropping out

Hi @suke,

 

Thanks for getting in touch. I've had a look at your connection and the speed has dropped dramatically, and is now way below your minimum guaranteed speed. I've raised a fault on your line as there is showing a potential external issue, we'll update you once we have an update on that. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team