cancel
Showing results for 
Search instead for 
Did you mean: 

Speed Test Inconsistancies

Beermonsta
Grafter
Posts: 36
Thanks: 2
Registered: ‎08-09-2015

Speed Test Inconsistancies

As Im really new to fibre, Ive been doing speed tests for the last few days and came up with some inconsistencies...

 

Ookla reports speeds of 3100kb p/s and BT Wholesale reports less than ADSL speeds, I would upload the BTW report but its now wanting me to change my router settings to check for a TAP3 whatever that is and Im not gonna do that.

 

Could someone take a look at this for me please.

Thanks

4 REPLIES
daveplus
Rising Star
Posts: 202
Thanks: 34
Fixes: 1
Registered: ‎25-08-2010

Re: Speed Test Inconsistancies

see http://www.kitz.co.uk/adsl/btwperformancetest.htm and scroll down to the bottom of the page

Beermonsta
Grafter
Posts: 36
Thanks: 2
Registered: ‎08-09-2015

Re: Speed Test Inconsistancies

I actually managed to get a test screen shot today, as you can see its still below ADSL speed even though the line profile looks correct.

 

Is there anything from PN's end that can be done about this?

 

Cheers

Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Speed Test Inconsistancies

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 32.0 Mbps
Upstream Speed 2.0 Mbps
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-2M Upstream, Error Protection Off

 

Testing your line isn't showing anything hugely wrong, but the speedtest results are much lower than I'd expect them to be.

I'd advise getting this reported to us as a fault at https://faults.plus.net

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Beermonsta
Grafter
Posts: 36
Thanks: 2
Registered: ‎08-09-2015

Re: Speed Test Inconsistancies

Ticket opened