Speed Problem
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed Problem
Speed Problem
24-03-2016 9:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've recently switched (in the last couple of months) onto a 40mb connection with PN, after leaving BT due to their prices skyrocketing after 12 months but that's beside the point.
Since Monday night, after around 6pm up until midnight or so, my speed has been dropping to minute levels (I measured it at 1.26 down/1.04 up just a few moments ago). I have raised a ticket, but nobody from the support team appears to be in a hurry to get back to me unfortunately. The IP profile for the line is showing as 38.67 Mbps down/2 Mbps Up I should add.
Outside of the aforementioned hours, the speed varies greatly from as low as 5 Mbps up to around 38 Mbps. Generally the speed tends to stay below 10 Mbps this week however.
Is there something that can be done for this or do I need to wait longer for someone to get back to me eventually?
Regards
Edit: To add I have tried connecting directly to the Hub via Ethernet and the speeds still remain as slow.
Re: Speed Problem
24-03-2016 9:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Speed Problem
24-03-2016 10:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I expect we've got different router setups and it would be a big coincidence to be on the same exchange - time of day and ISP is what is common I suspect
Re: Speed Problem
24-03-2016 10:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: w23 The speed variation, particularly at the times it happens, suggests congestion somewhere, most likely at your exchange. You could try disconnect/reconnect via you router's interface as this may change your routing. Hopefully you'll get a response soon on your ticket (I'm not sure how the bank holidays might affect that though), it's possible that you're on a 'hot path' at your exchange and capacity needs to be added, this takes time but usually not too long once identified.
Possibly yes. I raised the ticket a couple days ago (although I've been swamped at work so I lose track of how many days, but I think it was Tuesday). I will attempt what you have suggested and will hopefully get somewhere at least. Thanks for your response.
Edit: Attempted the suggestion to no avail, but thanks all the same. Always appreciated. Fibre has only been in the area around 18 months I believe, so I think there has been a massive uptake in the last year or so.
The way my speed testing is behaving however, is almost like the line has been capped at around 2 Mbps, so who knows. Might be an Openreach issue.
Quote from: jwsg I only upgraded this week so started off in the middle of evening poor speed time. It was only when it went to full expected speed after 11pm and then bad again after 7pm tonight I raised a ticket and posted here http://community.plus.net/forum/index.php/topic,149727.0.html and there is another similar http://community.plus.net/forum/index.php/topic,149521.0.html
I expect we've got different router setups and it would be a big coincidence to be on the same exchange - time of day and ISP is what is common I suspect
Yes I noticed those topics raised, but I felt it was warranted that I mention mine also as I guess I was a little frustrated. I'm on the Coningsby exchange FWIW. Thanks.
Re: Speed Problem
24-03-2016 10:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Home usage will rise during this time - but for me the change happened too suddenly not to be programmed. But its not like a simple cap - my speed peaks and troughs even during the time of a single speed test - whatever is being enabled in the evening is having a very bad effect on throughput
- edit - and download back to full speed late in the evening again
Re: Speed Problem
25-03-2016 9:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's not like I can't receive that speed as when I was with BT I had no problems reaching that. In fact the line should be good for up to 76 anyway.
It does seem strange how there does appear to be a speed issue only since moving across to PlusNet (so much so that the Mrs is calling me a bit silly for doing so!)
Re: Speed Problem
25-03-2016 11:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am also on the Coningsby exchange and since the 15th of march download speeds in the evening have dropped making online gaming and streaming almost impossible.
I have had a Broadband Quality Monitor running for years and I will post a few screenshots showing when it started and speed test results.
I dont think it is a Coningsby exchange problem as my daughter lives in Woodhall Spa also with plusnet on a 80/20 connection and her house is 50 mtrs away from the cabinet and she is having the same speed problems in the evening.
Interestingly I started a BQM for her connection and it looks very much like mine. I haven't got any speed results for her connection yet but will have in the next couple of days.
First one is from Friday 11th March. 2nd one is from Tuesday 15th March
The next two are from last night 24th March
Here are some speed test results showing what I get during the day and what I used to get all the time and what I get in the evenings
As you can see not very good. Upload speed doesn't seem to be affected much. I have tried swapping gateways but they all seem to be the same.
Anyway I hope this helps as I am jumping ship and going to BT. I will let you know if it improves when I swap and post some results.
Cal
Re: Speed Problem
25-03-2016 8:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm not sure things will improve much with BT since it is their network after all. I was with BT prior as I think I mentioned and for the most part the speeds were very good. I do wonder then whether there is a more widespread issue with Plusnet throttling customers for whatever reason, or whether there is a capacity problem as I know fibre hasn't been in the area for a huge amount of time.
mav:quote
Re: Speed Problem
25-03-2016 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm in Horncastle
Tested tonight
20.27 - 68 / 15
20.29 - 51 / 13
20.31 - 2.9 / 13
Re: Speed Problem
25-03-2016 10:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Problem
25-03-2016 11:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I understand it's been a bank holiday today and again on Monday so I can't expect miracles, but I'd like to think that something could be done over the weekend. I've been through support and got a reply eventually asking me to test via my test port, which I did of course. Problem is, I did it at 9am this morning which of course showed the speed to be back up to scratch. The speed since then has been gradually getting slower and slower until it hit around 2 Mbps earlier. It does appear to have started to come back up as midnight approaches.
In this case, I highly doubt that this is an internal wiring problem since the problem is being replicated across various locations all within a relatively close proximity.
Re: Speed Problem
26-03-2016 9:58 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Problem
26-03-2016 12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Problem
26-03-2016 11:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Speed Problem
28-03-2016 4:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Let's see how it goes. Thanks all.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page