Speed Problem after internet issue fixed
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Speed Problem after internet issue fixed
14-04-2016 3:24 PM
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So around the 1st/2nd of April my Internet connection kept dropping at random times and for it to work again i would have to reset my modem. There was a fault found and after me getting a new router a few days later the problem seemed to be fixed but my speeds had dropped quite consideribly due to the number of disconnects. I was told my Internet would speed back up again and in fact it has slowed down even more. I opened a ticket a few days ago and have yet to recieve a response and I've found the forums useful before so I thought I'd give it a try.
Speed Before Internet Issues:
Speed today after internet issues were fixed a week or so ago:
Re: Speed Problem after internet issue fixed
14-04-2016 3:59 PM
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If you Like it, give it a
Re: Speed Problem after internet issue fixed
14-04-2016 4:24 PM
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No engineer came out to fix the problem, I was just sent a new router and that's all.
Re: Speed Problem after internet issue fixed
14-04-2016 4:40 PM
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Have the drops stopped now? DLM will remove interleaving when and if the line becomes stable.
If you Like it, give it a
Re: Speed Problem after internet issue fixed
14-04-2016 5:20 PM
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The drops have stopped mostly yes, although last night there was a random disconnect/reconnect which wasnt related to my previous issue.
Re: Speed Problem after internet issue fixed
19-04-2016 4:22 PM
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Update: Speeds have dropped even more now and I am not recieving a reply on a ticket I opened last week?
Whats going on?
Re: Speed Problem after internet issue fixed
21-04-2016 9:52 AM
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Have you contacted the person from whom you have got router. If not go and meet him, your problem will certainly be solved.
Re: Speed Problem after internet issue fixed
21-04-2016 11:45 AM
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@KennethBaxter If you can PM me your username I'll get this looked into.
Re: Speed Problem after internet issue fixed
23-04-2016 4:27 AM - edited 23-04-2016 4:27 AM
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pm sent now, sorry for late reply.
Re: Speed Problem after internet issue fixed
25-04-2016 6:12 PM
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No reply from anyone since last wednesday and now its dropped even more... some help would be nice, thanks.
Re: Speed Problem after internet issue fixed
25-04-2016 6:21 PM
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I am guessing you are using the hub one. Can you login click troubleshooting and then help desk and share the stats, of course removing selected lines (wireless/username/serial)
Thanks
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Re: Speed Problem after internet issue fixed
25-04-2016 6:26 PM - edited 25-04-2016 6:29 PM
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I am using the Hub zero I'm sure (i got sent it to fix the previous issue I was having although i also had a hub zero beforehand as well).
Here is whats showing on my helpdesk.
- also i had my wireless disabled to check the speed wasnt affected by any wireless devices
1 - Product name: | Plusnet Router |
3 - Firmware version: | 7.275.2_F2704N_Plusnet |
4 - Board version: | F@ST2704N |
5 - Mode | Fibre |
6 - Uptime: | 4 days 04:46:51 |
7 - Data rate: | 100M/100M |
8 - Maximum data rate: | 100M/100M |
9 - Noise margin: | - |
10 - Line attenuation: | - |
12 - Data sent/received: | 3.6G/2.7G |
22 - Wi-Fi connections: | Disable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS enabled |
23 - Wi-Fi security: | WPA2 |
24 - Wi-Fi channel: | Automatic (Smart Wireless) |
25 - Firewall: | Default |
27 - Software variant | Version 1.0 |
28 - Boot loader: | 7.275.2 |
Re: Speed Problem after internet issue fixed
26-04-2016 2:24 PM
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Finally a reply on my ticket and they now say there is a fault with the broadband, hopefully this can get sorted after this long wait.
Speeds are still on the drop...
Re: Speed Problem after internet issue fixed
04-05-2016 4:19 PM - edited 04-05-2016 4:19 PM
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BT Openreach Engineer has just left. He reset DLM and tested everything. No issues with the line and he changed some settings so that I am synced back at 30Mb/ps although it seems that my speeds havent changed at all. He mentioned that the modem I have is faulty (i have the seperate router and modem) and advised that I need the modem/router all in one and that could fix the problem. Although it seems my Plusnet Current Line speed is capped at 21.6 (as seen in the image) and this needs increasing?
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