on 15-12-2017 2:10 PM - last edited on 15-12-2017 2:16 PM by Mav
I have recently migrated from standard John Lewis broadband ADSL to Plusnet Fibre Broadband. When I was on the old JL ADSL I had a link which ran around 16-18Mbps. The estimated speed that Plusnet have advised I should be seeing is close to 80Mbps on the new fibre broadband. I have waited 14 days and my Internet speed is still at 16-18Mbps, even though I have received an email from PlusNet stating the line speed is currently 78Mbps.
The router troubleshooting confirms what I am seeing and is reporting the old ADSL speed as well
00:48:22, 14 Dec. (731600.130000) PPPoA is up - VPI: 0, VCI: 38 Down Rate=20536Kbps, Up Rate=1071Kbps; SNR Margin Down=2.9dB, Up=6.8dB
I suspect I haven't been transferred over to the Fibre Broadband, is there a way to get this checked?
Moderator's note by Mike (Mav): Post released from Spam Filter.
Fixed! Go to the fix.
Your router info shows you are indeed still on ADSL. PPPoA VPI & VCI are all ADSL connection details. Your Plusnet account is probably FTTC and the line speed is set to the default maximum but your service has not been upgraded.
I wouldn't have waited 1 day to tell PlusNet to sort it out , get onto customer service and ask them to provide you with the service you are paying for.