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Speed Issue after migration from John Lewis Broadband

FIXED
mully
Newbie
Posts: 2
Registered: 15-12-2017

Speed Issue after migration from John Lewis Broadband

Hi

I have recently migrated from standard John Lewis broadband ADSL to Plusnet Fibre Broadband.  When I was on the old JL ADSL I had a link which ran around 16-18Mbps.  The estimated speed that Plusnet have advised I should be seeing is close to 80Mbps on the new fibre broadband.  I have waited 14 days and my Internet speed is still at 16-18Mbps, even though I have received an email from PlusNet stating the line speed is currently 78Mbps.

 

The router troubleshooting confirms what I am seeing and is reporting the old ADSL speed as well

00:48:22, 14 Dec. (731600.130000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=20536Kbps, Up Rate=1071Kbps; SNR Margin Down=2.9dB, Up=6.8dB

 

I suspect I haven't been transferred over to the Fibre Broadband,  is there a way to get this checked?

 

Thanks

Andy

Moderator's note by Mike (Mav): Post released from Spam Filter.

3 REPLIES
Community Veteran
Posts: 6,393
Thanks: 510
Fixes: 46
Registered: 30-07-2007

Re: Speed Issue after migration from John Lewis Broadband

PPPoA is up -​ VPI: 0, VCI: 38

Definitely still ADSL!

RealAleMadrid
Seasoned Pro
Posts: 649
Thanks: 239
Fixes: 10
Registered: 07-07-2009

Re: Speed Issue after migration from John Lewis Broadband

Fix

Your router info shows you are indeed still on ADSL. PPPoA VPI & VCI are all ADSL connection details. Your Plusnet account is probably FTTC and the line speed is set to the default maximum but your service has not been upgraded.

I wouldn't have waited 1 day to tell PlusNet to sort it out , get onto customer service and ask them to provide you with the service you are paying for.Smiley

mully
Newbie
Posts: 2
Registered: 15-12-2017

Re: Speed Issue after migration from John Lewis Broadband

Thanks both for the advice.  Been onto Provisioning and they are going to sort it out for me Grin