Speed Halved from what I had, waiting for technical support call !!
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Speed Halved from what I had, waiting for technical support call !!
26-09-2017 10:50 PM
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Waiting for tech support to call me regarding why I lost half my broadband speed. So while I been waiting I have been looking at my router stats. See below.
Profile State UP Speed Down Speed SNR Upstream SNR Downstream
17a Showtime 19998 (Kbps) 32385 (Kbps) 68 (0.1dB) 121 (0.1dB)
Now I'm sure that my SNR Downstream use to be around the 60 mark like my upstream.
So I'm now wondering if plus.net have changed my profile from Unlimited Extra to the Unlimited(40/20) package.
Anyone else got an idea, why my SNR is so high and I use to get 60+ download and now down to 32?
Well tomorrow is the 72 hours window for the call to tell me what they doing next, wonder if I'll get that call or not.
Re: Speed Halved from what I had, waiting for technical support call !!
27-09-2017 7:29 AM
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Hi , Has this just happened or did it start last week ?
Reason i ask is a few had this happen but not everyone has gone beck to normal , including me
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
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Re: Speed Halved from what I had, waiting for technical support call !!
27-09-2017 7:33 AM
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Did not notice the issue until this weekend just gone (23rd Sept) when I was browsing the internet and it felt very slow, which made me check my sync speed and I called support then.
So I can't say if this is part of the issue from a week ago or not.
Re: Speed Halved from what I had, waiting for technical support call !!
28-09-2017 12:30 PM
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Hi there,
Sorry to see there's been an issue, I can see you've also been experiencing disconnections so these symptoms will all likely be part of the same problem.
I noticed from checking your account that an engineer is set to come and see you tomorrow so I hope that helps.
Let us know if you need anything further from us.
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- Speed Halved from what I had, waiting for technica...