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Speed Halved from what I had, waiting for technical support call !!

cra2y80y
Newbie
Posts: 2
Thanks: 1
Registered: 26-09-2017

Speed Halved from what I had, waiting for technical support call !!

Waiting for tech support to call me regarding why I lost half my broadband speed.  So while I been waiting I have been looking at my router stats.  See below.

 

  Profile State         UP Speed    Down Speed  SNR Upstream   SNR Downstream   

      17a Showtime  19998 (Kbps)  32385 (Kbps)     68 (0.1dB)         121 (0.1dB)

 

Now I'm sure that my SNR Downstream use to be around the 60 mark like my upstream.  

 

So I'm now wondering if plus.net have changed my profile from Unlimited Extra to the Unlimited(40/20) package.

 

Anyone else got an idea, why my SNR is so high and I use to get 60+ download and now down to 32?

Well tomorrow is the 72 hours window for the call to tell me what they doing next, wonder if I'll get that call or not.

3 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Speed Halved from what I had, waiting for technical support call !!

Hi , Has this just happened or did it start last week ?  

Reason i ask is a few had this happen but not everyone has gone beck to normal , including me

https://community.plus.net/t5/Plusnet-Feedback/Slow-Download-Speeds-many-reports-but-nothing-on-Serv...

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cra2y80y
Newbie
Posts: 2
Thanks: 1
Registered: 26-09-2017

Re: Speed Halved from what I had, waiting for technical support call !!

Did not notice the issue until this weekend just gone (23rd Sept) when I was browsing the internet and it felt very slow, which made me check my sync speed and I called support then.

So I can't say if this is part of the issue from a week ago or not.

Plusnet Help Team
Plusnet Help Team
Posts: 13,247
Thanks: 195
Fixes: 61
Registered: 27-04-2007

Re: Speed Halved from what I had, waiting for technical support call !!

Hi there, 

 

Sorry to see there's been an issue, I can see you've also been experiencing disconnections so these symptoms will all likely be part of the same problem. 

 

I noticed from checking your account that an engineer is set to come and see you tomorrow so I hope that helps. 

 

Let us know if you need anything further from us. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team