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Speed Dropping

morsoft
Grafter
Posts: 55
Thanks: 1
Registered: ‎22-07-2015

Speed Dropping

Hi, I changed to FTTC on the 24th September and for the first week everything was fine with a download speed of around 35mbs but since then it has been declining and only registers around 26mbs and over the weekend it dropped for a while to 16mbs. The engineer who came to install said that it was a very good connection and only recorded a loss of 0.5mbs from the cabinet. All the copper cabling from the cabinet has recently been replaced.
The IP profile is also dropping and is now 27mbs whereas for the first week it was 35mbs. Is there a reason for this and will this downward trend continue. I was very happy for a week but am now apprehensive. We also lost connection a few times over the weekend.
Upload speed also has never shown more than 1.8mbs whereas the product details on my account show 30.8/5.5
Regards