Speed Dropped from 70mbps to 20mbps
Sorry to hear you're having speed problems.
My tests are matching what you're seeing from your router which aren't identifying any issues.
I've noticed that at the time you last completed the BTw performance test, there was a very high amount of downstream usage flowing through your connection.
Can you complete the test once more, making sure no devices are using the connection at the time?
Thanks
Anoush
This has shown constant bad speed results on the btw speed test for months now, yet other speed testers give me 70mb
1. Best Effort Test: 
-provides background information.
| Download Speed | |
| 21.16 Mbps |
| 0 Mbps | 68.4 Mbps Max Achievable Speed |
| Download speedachieved during the test was - 21.16 Mbps For your connection, the acceptable range of speeds is 40 Mbps-68.4 Mbps .Additional Information: IP Profile for your line is - 68.4 Mbps |
2. Upstream Test: -provides background information.
| Upload Speed | |
| 15.46 Mbps |
| 0 Mbps | 20 Mbps Max Achievable Speed |
| Upload speed achieved during the test was - 15.46Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps |
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit the FAQ if you are unable to understand the test results.
What's really strange is the gateway i am on now gives me lower latency to say bbc.co.uk when i trace it but my download speed is showing a max of 20mbit
http://www.speedtest.net/my-result/6441025344
Just after i posted my original post maybe 1hr or 2 later my speed jumped back to 70mbit and it was all totally normal again, unfortunately today the router got accidentally turned off and now i am stuck at 20mbit even though i am still connected at 70 my end.
Can you check my ip profile or reset it to 70 to see if that helps as thats what the last top tier support did and it went all back to normal. He said he had only had a profile stick on the system one before but tried it out as all the bt tests came back normal.
The profile is set correctly
| Profile Name | 0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off |
I've given the profile on your account a nudge from 63mbps to 70mbps but to be honest that wouldn't have been causing the issue as you're just getting 21mbps throughput.
I'd recommend reporting the fault to us at http://faults.plus.net as it's likely we'll need to arrange an engineer visit.
Well i am still on the same gateway and i assume nothing has been done as my line stats show no disconnection and everything my side is the same but my speed has gone back around lunch time today to this although it isn't a really stable download speed as on speedtest.net it goes down and up before finally getting to around 61mbps.
I get between 69 and 61 which isn't still great seen as my sync is 70 and overheads would mean i still get 62-64mpbs,
Btw test looks like this, and for the first time in around 3 months or more i am getting the same speed as what i get on think broadband and also speedtest.net which is really weird.
1. Best Effort Test: -provides background information.
| Download Speed | |
| 62.73 Mbps |
| 0 Mbps | 68.4 Mbps Max Achievable Speed |
| Download speedachieved during the test was - 62.73 Mbps For your connection, the acceptable range of speeds is 40 Mbps-68.4 Mbps .Additional Information: IP Profile for your line is - 68.4 Mbps |
2. Upstream Test: -provides background information.
| Upload Speed | |
| 15.08 Mbps |
| 0 Mbps | 20 Mbps Max Achievable Speed |
| Upload speed achieved during the test was - 15.08Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps |
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
I know it'll go wrong again so i would be interested to find out if anything had been changed or done other than the ip profile nudge up ?
Hi there,
It's quite normal to change gateways when reconnecting but I'd not expect that to have a significant impact on your speeds in that way.
I've updated your fault ticket again for you by the way.
Well i had an engineer spent 2 full day's trying to track down the problem by checking all wiring to the house, the poles, and underground. He made sure everything was right and eventually they think they found the problem with the port i was on so done a cease and re provide and moved me on to a new port.
My g.inp took a while to come back on but once it did my sync started to increase from 58mbit upwards and when the dlm started reducing my snr from 6.3 to 3.3 eventually today my sync is this
Stats recorded 30 Jul 2017 18:47:22
DSLAM/MSAN type: BDCM:0xa48c / v0xa48c
Modem/router firmware: AnnexA version - A2pv6C038m.d24j
DSL mode: VDSL2 Profile 17a
Status: Showtime
Uptime: 3 hours 56 min 13 sec
Resyncs: 0 (since 30 Jul 2017 18:47:18)
Downstream Upstream
Line attenuation (dB): 15.3 0.0
Signal attenuation (dB): Not available on VDSL2
Connection speed (kbps): 72443 19999
SNR margin (dB): 3.3 15.1
Power (dBm): 14.0 6.8
Interleave depth: 8 1
INP: 50.00 0
G.INP: Enabled Not enabled
Vectoring status: 5 (VECT_UNCONFIGURED)
RSCorr/RS (%): 0.0010 0.0016
RSUnCorr/RS (%): 0.0000 0.0000
ES/hour: 0 3.08
The down side is yesterday i was getting around 59mbit throughput as bt ip profile was on 61.2 even though yours was on 74 but today i am getting 20mbit maximum again for no reason at all.
I am still on the same gateway and have not disconnected or getting masses of error's yet this is my speed results
1. Best Effort Test: -provides background information.
| Download Speed | |
| 19.18 Mbps |
| 0 Mbps | 61.29 Mbps Max Achievable Speed |
| Download speedachieved during the test was - 19.18 Mbps For your connection, the acceptable range of speeds is 40 Mbps-61.29 Mbps .Additional Information: IP Profile for your line is - 61.29 Mbps |
2. Upstream Test: -provides background information.
| Upload Speed | |
| 15.24 Mbps |
| 0 Mbps | 20 Mbps Max Achievable Speed |
| Upload speed achieved during the test was - 15.24Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps |
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Strange to be getting exactly the same fault on a new port which tested fine, and i know the line is fine after all he spent two full day's at the house and in the ground !
Totally unhappy and quite honestly sick to death of the constant speed faults with nothing been ever totally fixed right. Beginning to think plusnet know there are speed faults there side on some connections but you have no clue how to sort them.
Sorry to hear of the recurring faults you're having.
Testing your line is identifying no issues whatsoever.
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0003 |
| Description | No problem found, OAM test is not currently supported on this line. |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 68.8 Mbps |
| Upstream Speed | 20.0 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Radio Frequency Ingress | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Cross Talk | Not Detected |
| Estimated Line Length In Metres | 410.7 |
| Upstream Rate Assessment | Very Good |
| Downstream Rate Assessment | Good |
| Interference Pattern | Not Detected |
| Service Impact | No Impact Observed |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Current 15Min Bin Retrains | 0 |
| Last 15Min Bin Retrains | 0 |
| Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off |
I have also checked the latest VP report from our suppliers for any possible overutilisation at the exchange but that is coming up as green. Which means that it's likely we'll need to arrange another engineer visit to progress this.
Our faults team will pick up your ticket shortly.