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Speed Drop

jeeman
Newbie
Posts: 3
Registered: 08-12-2015

Speed Drop

Hi,

 

Been noticing some issues with my connection so decided to do a check.

 

My current line speed is supposed to be 34.4Mb but a check on the BT Wholesale tool fluctuates between 18-21Mb.

 

Can someone please check my connection?

 

Thanks.

2 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,523
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Speed Drop

Hi @jeeman

 

Welcome to the forum.

 

You may find it faster if you go through the various guides starting with (although I note that you have done some of this already)

 

https://community.plus.net/t5/Fibre-Broadband/Fibre-Speed-Faults/m-p/1270253#U1270253

https://community.plus.net/t5/Library/Broadband-Faults-Guide-FTTC/ba-p/1322788

 

The forums aren't manned 24/7 by Plusnet staff so it may be awhile before it is seen and even then they may just ask you to go through the fault guides and log a fault.

Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Speed Drop

Hi jeeman,

 

Diagnostic checks aren't showing us any obvious causes for this. Were you connected over WiFi when you saw those speeds?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team