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Speed Drop Ticket #102929080

markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Speed Drop Ticket #102929080

Can anyone please reset my profile or what ever it is on fibre seems as though it keep dropping (phone line is fine) down to 30mb now as far as i can remember it was always 40mb or above (not sure im no expert)
Upstream	Downstream
Current Rate (Kbps) 6031 33005
Max Rate (Kbps) 7263 41461
SNR Margin (dB) 5.9 6.1
Line Attenuation (dB) 32.6 21.6
Errors (Pkts) 0 0

Regards
Mark
36 REPLIES
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop

As post below
Maybe a line check  Kiss
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop

FTTC Range A (Clean)	49.9	35	11.8	7.2	--	Available
FTTC Range B (Impacted) 42.8 24.7 11.8 5.2 -- Available

What does it mean by clean and impacted ? , my line was a new copper pair to the box @ 0.5 miles
Can somrone have a look please?
TR1PL3D
Grafter
Posts: 26
Registered: 20-04-2015

Re: Speed Drop

Quote from: markeagles1973
FTTC Range A (Clean)	49.9	35	11.8	7.2	--	Available
FTTC Range B (Impacted) 42.8 24.7 11.8 5.2 -- Available

What does it mean by clean and impacted ? , my line was a new copper pair to the box @ 0.5 miles
Can somrone have a look please?

Clean means just that, a copper line with no issues. Impacted means a line with issues, or a bad quality line.
TR1PL3D
Grafter
Posts: 26
Registered: 20-04-2015

Re: Speed Drop Ticket #102929080

Your probably another victim of the G.INP issues that thousands of people are going through right now!
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop Ticket #102929080

No idea what G.INP is but ill have a google , any way to tell via CLI or the HG612 Web GUI ?
Anyone from PN to confirm this ?
TR1PL3D
Grafter
Posts: 26
Registered: 20-04-2015

Re: Speed Drop Ticket #102929080

Quote from: markeagles1973
No idea what G.INP is but ill have a google , any way to tell via CLI or the HG612 Web GUI ?
Anyone from PN to confirm this ?

Dont think it shows on the GUI.
But you can telnet to your HG612 and run the following commands.
sh

then
xdslcmd info --pbParams

If you see a reference to Bearer 1 then its enabled. If you only see Bearer 0 then its unlikely to be enabled.
Here are stats from a HG612 with G.INP enabled.
# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 34743 Kbps, Downstream rate = 97268 Kbps
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3959)
Medley Phase (Final) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3959)
  VDSL Port Details   Upstream   Downstream
Attainable Net Data Rate:     34743 kbps     97268 kbps
Actual Aggregate Tx Power:   -  3.7 dBm     13.1 dBm
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
  Line Attenuation(dB): 2.0 9.8 13.9   N/A   N/A 6.3 13.6 20.0
Signal Attenuation(dB): 2.0 9.1 13.3   N/A   N/A 7.0 13.5 20.0
SNR Margin(dB): 15.6 15.7 15.6   N/A   N/A 10.7 10.7 10.6
TX Power(dBm): -18.0 -32.1 -4.0   N/A   N/A 9.8 7.7 7.0
#

This is what you are looking for. If you only have the first line, Bearer : 0, then its NOT enabled.
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop Ticket #102929080

My stats
# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max:    Upstream rate = 8041 Kbps, Downstream rate = 42148 Kbps
Path:  0, Upstream rate = 6743 Kbps, Downstream rate = 32006 Kbps
Discovery Phase (Initial) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
      VDSL Port Details      Upstream        Downstream
Attainable Net Data Rate:      8041 kbps        42148 kbps
Actual Aggregate Tx Power:        4.8 dBm          12.8 dBm
============================================================================
  VDSL Band Status        U0      U1      U2      U3      D1      D2      D3
  Line Attenuation(dB):  6.2    35.2    52.7    N/A    16.7    43.5    64.8
Signal Attenuation(dB):  6.2    34.4    50.3    N/A    16.7    43.5    64.8
        SNR Margin(dB):  6.3    6.1    6.1      N/A    6.1    6.1    6.3
        TX Power(dBm):  0.3    -7.7    2.5      N/A    10.8    7.9    0.2

Dont think i have this G.INP
TR1PL3D
Grafter
Posts: 26
Registered: 20-04-2015

Re: Speed Drop Ticket #102929080

No, it does not appear to be enabled yet.
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop Ticket #102929080

PN please have a look , my uploads is rubbish
Current Rate (Kbps)	736	33172
Max Rate (Kbps) 893 42510
SNR Margin (dB) 5.9 6.4
Line Attenuation (dB) 32.3 21.5
Errors (Pkts) 0 0

St3
All Star
Posts: 2,473
Thanks: 417
Fixes: 2
Registered: 13-07-2012

Re: Speed Drop Ticket #102929080

same for me i guess theres some issues and pn are keeping them secret until bt pulls there fingers out
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop Ticket #102929080

PN needs to at least admit there is a problem ...
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop Ticket #102929080

Come on PN , never had to call for any problems in the years i have been with you , no it seems you cant answer a fault within the stated 24hrs , are there that many tickets open that you are under staffed to deal with,
Seems like i have lost half my upload now Sad and with a 18.5db ATTN i should at least get more than 30mb even the checker say 50mb hi not thinking i will get that but i should be high 30 low 40 mark
markeagles1973
Grafter
Posts: 158
Registered: 04-04-2013

Re: Speed Drop Ticket #102929080

4th day now and no reply not even on the ticket, this is unacceptable Plusnet.
I never had to wait when i was a BT customer and i thought BT was bad but this is now getting to be the worst customer service i have had the pleasure of being a part of
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Speed Drop Ticket #102929080

Your ticket will be picked up shortly, I can only apologise for the delay in picking it up. We are a little behind at the moment.
As for resetting the line, this, I'm afraid, can't be done from our end. You need an engineer to find a fault first and then (s)he'd do it as part of the fix.
 Tony
 Plusnet Support