Speed Drop Ticket #102929080

[#1]

Can anyone please reset my profile or what ever it is on fibre seems as though it keep dropping (phone line is fine) down to 30mb now as far as i can remember it was always 40mb or above (not sure im no expert)

Upstream	Downstream
Current Rate (Kbps)	6031	33005
Max Rate (Kbps)	7263	41461
SNR Margin (dB)	5.9	6.1
Line Attenuation (dB)	32.6	21.6
Errors (Pkts)	0	0

Regards
Mark

[#2]

As post below
Maybe a line check 

[#3]

FTTC Range A (Clean)	49.9	35	11.8	7.2	--	Available
FTTC Range B (Impacted)	42.8	24.7	11.8	5.2	--	Available

What does it mean by clean and impacted ? , my line was a new copper pair to the box @ 0.5 miles
Can somrone have a look please?

[#4]

Quote from: markeagles1973

FTTC Range A (Clean) 49.9 35 11.8 7.2 -- Available FTTC Range B (Impacted) 42.8 24.7 11.8 5.2 -- Available What does it mean by clean and impacted ? , my line was a new copper pair to the box @ 0.5 miles Can somrone have a look please?

Clean means just that, a copper line with no issues. Impacted means a line with issues, or a bad quality line.

[#5]

Your probably another victim of the G.INP issues that thousands of people are going through right now!

[#6]

No idea what G.INP is but ill have a google , any way to tell via CLI or the HG612 Web GUI ?
Anyone from PN to confirm this ?

[#7]

Quote from: markeagles1973

No idea what G.INP is but ill have a google , any way to tell via CLI or the HG612 Web GUI ? Anyone from PN to confirm this ?

Dont think it shows on the GUI.
But you can telnet to your HG612 and run the following commands.

sh

then

xdslcmd info --pbParams

If you see a reference to Bearer 1 then its enabled. If you only see Bearer 0 then its unlikely to be enabled.
Here are stats from a HG612 with G.INP enabled.

# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	1
Last initialization procedure status:	0
Max:	Upstream rate = 34743 Kbps, Downstream rate = 97268 Kbps
Bearer:	0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps
Bearer:	1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782) 
DS: (33,859) (1216,1961) (2793,3959) 
Medley Phase (Final) Band Plan
US: (7,32) (871,1205) (1972,2782) 
DS: (33,859) (1216,1961) (2793,3959) 
		  VDSL Port Details		  Upstream		  Downstream
Attainable Net Data Rate:	    34743 kbps		    97268 kbps
Actual Aggregate Tx Power:	   -   3.7 dBm		     13.1 dBm
====================================================================================
	VDSL Band Status		U0		U1		U2	U3		U4		D1		D2		D3
  Line Attenuation(dB):	 2.0	 9.8	 13.9	  N/A	  N/A	 6.3	 13.6	 20.0	
Signal Attenuation(dB):	 2.0	 9.1	 13.3	  N/A	  N/A	 7.0	 13.5	 20.0	
		SNR Margin(dB):	 15.6	 15.7	 15.6	  N/A	  N/A	 10.7	 10.7	 10.6	
		 TX Power(dBm):	-18.0	-32.1	-4.0	  N/A	  N/A	 9.8	 7.7	 7.0	
# 

This is what you are looking for. If you only have the first line, Bearer : 0, then its NOT enabled.
Bearer: 0, Upstream rate = 20000 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps

[#8]

My stats

# xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason: 0
Max:    Upstream rate = 8041 Kbps, Downstream rate = 42148 Kbps
Path:   0, Upstream rate = 6743 Kbps, Downstream rate = 32006 Kbps
Discovery Phase (Initial) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
Medley Phase (Final) Band Plan
US: (0,95) (868,1207) (1972,2783)
DS: (32,859) (1216,1963) (2792,3971)
       VDSL Port Details       Upstream        Downstream
Attainable Net Data Rate:       8041 kbps         42148 kbps
Actual Aggregate Tx Power:        4.8 dBm          12.8 dBm
============================================================================
  VDSL Band Status        U0      U1      U2      U3      D1      D2      D3
  Line Attenuation(dB):  6.2     35.2    52.7     N/A    16.7    43.5    64.8
Signal Attenuation(dB):  6.2     34.4    50.3     N/A    16.7    43.5    64.8
        SNR Margin(dB):  6.3     6.1     6.1      N/A    6.1     6.1     6.3
         TX Power(dBm):  0.3    -7.7     2.5      N/A    10.8    7.9     0.2

Dont think i have this G.INP

[#9]

No, it does not appear to be enabled yet.

[#10]

PN please have a look , my uploads is rubbish

Current Rate (Kbps)	736	33172
Max Rate (Kbps)	893	42510
SNR Margin (dB)	5.9	6.4
Line Attenuation (dB)	32.3	21.5
Errors (Pkts)	0	0

[#11]

same for me i guess theres some issues and pn are keeping them secret until bt pulls there fingers out

[#12]

PN needs to at least admit there is a problem ...

[#13]

Come on PN , never had to call for any problems in the years i have been with you , no it seems you cant answer a fault within the stated 24hrs , are there that many tickets open that you are under staffed to deal with,
Seems like i have lost half my upload now and with a 18.5db ATTN i should at least get more than 30mb even the checker say 50mb hi not thinking i will get that but i should be high 30 low 40 mark

[#14]

4th day now and no reply not even on the ticket, this is unacceptable Plusnet.
I never had to wait when i was a BT customer and i thought BT was bad but this is now getting to be the worst customer service i have had the pleasure of being a part of

[#15]

Your ticket will be picked up shortly, I can only apologise for the delay in picking it up. We are a little behind at the moment.
As for resetting the line, this, I'm afraid, can't be done from our end. You need an engineer to find a fault first and then (s)he'd do it as part of the fix.