Speed Decreased after posting on forum

[#1]

Repy yesterday :

Hi there.

Sorry for any confusion caused by the e-mail and thanks for letting us know. It looks like this is similar to one here.

I've placed an order to provision your fibre product on 55/10 from the 80/20 service it's on now. This will match you up with your account package while keeping the bonus speeds of 55mbps.

I've also e-mailed the project owner to request that you're taken out of the automated migration work so we won't be downgrading you to 40/10.

Hope this helps.

Speed Today

Broadband Speed Test Results

                                                                         Download Speed (Mbps): 47.92

                                                                             Upload Speed (Mbps) : 8.16
                                             
                                                                                        Ping Latency (ms): 28

There goes the bonus speeds of 55mbps.?

https://community.plus.net/t5/Fibre-Broadband/Same-Email-From-Plusnet/td-p/1619099

[#2]

whats your modem router synced at?

[#3]

Moderator's note by Mike (Mav): Post released from Spam Filter.

[#4]

[#5]

How many threads do you need on the same subject?

You are not comparing like for like - the DSL checker shows the sync speeds you line should get.

The BTW speed test is just that, and is affected by what else is going on in your internal network and your device you are using to measure.

If you log into the router and have a look at the Helpdesk page and see what your sync and max attainable speeds are that would be more informative. Comparing the results before the change would be even more helpful.

[#6]

Your sync rate is only 51 Mbps so to achieve 48 is not bad.  Was it previously faster? Your SNR is 5.4dB. If you leave it switched on and there is no excessive drops then this could drop to nearer 3dB, which will increase your sync speed.

[#7]

Sorry to see your speeds have dropped.

I can confirm you're definitely provisioned on 55/10 now. it's possible that the speed drop was due to settings on the line being reset by the dynamic line management(DLM) software upon order completion from 80/20 to 55/10.

With time I'd expect your speeds to return but I'm afraid I can't advise on a timeframe or guarantee this as you're above your estimated speeds of between 40mbps to 57.9mbps so we'd struggle to get our suppliers to accept this as a fault.

If you're interested here is a copy of our testing:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	51.3 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	745.0
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-55M Downstream 6dB, Interleaving Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2019-03-07T11:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	51.2 Mbps	51.2 Mbps	51.2 Mbps
Up Stream Line Rate	9.9 Mbps	9.9 Mbps	9.9 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-03-07T21:32:58Z	2019-03-07T21:47:58Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#8]

Thank You

i assumed the speed would stay the same ,

but I will keep a eye on the speed over the next few days & weeks and see what happens.

I live near the Telephone exchange and was on exchange lines only then fibre came along

and they installed a new cabinet outside the exchange, but the wires to my home go the long way round

as i am only 200 meters from the exchange by  line on site.

I did try the fibre Extra at first but the speed never went above 55mphs.

Thank You Again

David

[#9]

No problem David, fingers crossed it goes up.

[#10]

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@dparr1959 wrote:

i assumed the speed would stay the same ,

When Openreach do these sort of changes they automatically reset the DLM to 6dB. It leads to numerous complaints 

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