Speed Capped
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed Capped
21-04-2016 8:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Whilst I was at work today, my mum was experiencing wireless connectivity issues and called Plusnet support to sort out as I was not around to diagnose. (Question #124308092)
However, whilst doing so she says she switched the router/modem off at the wall 2-3times, which appears to have dropped our speed (see attached images).
The last I checked, our line speed was set at seventy-something Plusnet's end, which matched up with the BT Wholesale speedtest result at the time.
Would it possible to have the line set back to 'seventy-something'? As the 'instability' seen was my mother switching off the router/modem today.
Or should I let DLM readjust over time?
Thanks for your time.
Fixed! Go to the fix.
Re: Speed Capped
21-04-2016 8:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The BTW IP Profile is the limiter to the speed on the line. Plusnet cannot alter this, only DLM or an Openreach engineer can do that. So I would suggest waiting for a week or two to see if the DLM will adjust the speed back.
22-04-2016 9:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As @SpendLessTime suggest we're unable to alter line profiles, or reset them directly on FTTC circuits. It should increase again over time but if it doesn't please feel free to get back in touch.
Re: Speed Capped
22-04-2016 1:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you both for your replies.
Any idea on the usual time-scale for the line to return to 'normal'?
Re: Speed Capped
22-04-2016 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As long as the Line remains stable enough and there are not a lot of errors it could be anything from a couple of days to a couple of weeks it's totally up to DLM as to when and if it increases the speed back up again, as said already give it a couple of weeks if nothing changes then contact Plusnet again.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page