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Speed 3 times below minimum

bedbeard
Newbie
Posts: 1
Registered: 3 weeks ago

Speed 3 times below minimum

Hi Plusnet,

 

I'm getting 20 Mbps downstream and 5.7 Mbps upstream. This is taken direct from the router interface + aligns with speed tests done over an ethernet cable.

 

I spoke to someone over chat and they said we had been banded down to 20 Mbps, we should be expecting a minimum of 60 Mbps+. They said they would sort this but I've seen no improvement since 25th May when speaking with support.

 

Could someone have a look into this?

Cheers.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: Speed 3 times below minimum

Hi there, 

 

I've just tested your line and we're picking up on some connection drops and a potential issue with the line itself. This will be why the line has become banded. 

 

Best to rule out the checks here next https://goo.gl/hcHRDv then report a fault over at http://faults.plus.net

 

Do keep us posted. 


Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team