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Speed 3 times below minimum

Posts: 1
Registered: ‎05-06-2018

Speed 3 times below minimum

Hi Plusnet,


I'm getting 20 Mbps downstream and 5.7 Mbps upstream. This is taken direct from the router interface + aligns with speed tests done over an ethernet cable.


I spoke to someone over chat and they said we had been banded down to 20 Mbps, we should be expecting a minimum of 60 Mbps+. They said they would sort this but I've seen no improvement since 25th May when speaking with support.


Could someone have a look into this?


Plusnet Help Team
Plusnet Help Team
Posts: 13,741
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Speed 3 times below minimum

Hi there, 


I've just tested your line and we're picking up on some connection drops and a potential issue with the line itself. This will be why the line has become banded. 


Best to rule out the checks here next then report a fault over at


Do keep us posted. 


If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team