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Speed 20mbit slower than advertised

Snookieboy
Newbie
Posts: 5
Registered: ‎17-08-2015

Speed 20mbit slower than advertised

Bad news.
Got my Plusnet Fibre all installed, there speed estimates were 70mbit... which seemed a bit wishful thinking comparing to BT's own potential speeds of between 45-65 but hey.
It's been two weeks, and my line can't sync any higher than 35mbit Sad Its painful.
I've tried different routers; power cycling. The lot. It just can't get any decent speed. What's worst is my ping is hitting the 100ms mark which for online gaming is just urgh Sad
Any ideas on what I can do? Thinking of using the missold clause to come out of contract and go elsewhere; I'm at a lost Sad
PlusNet was recommended due to the Static IP, Pro Upgrade and IPv6 trial; but I seem to be an unlucky one Sad
Cheers.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,644
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Speed 20mbit slower than advertised

Hi Snookieboy,
Diagnostics aren't showing me an obvious issue.
Are you connecting over WiFi or ethernet?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Snookieboy
Newbie
Posts: 5
Registered: ‎17-08-2015

Re: Speed 20mbit slower than advertised

Various devices; on both WiFi and Ethernet. Even unplugged routers (and switched them) and even connected direct from my laptop.
Honestly, its the Sync speed and the latency that is the issue Sad
Cheers,
Andy