Spectacularly slow fibre broadband

[#1]

My "mature" in-laws had dreadful ADSL speeds. After some years the speed of page display got to (even) them and they wanted "the computer speeded up" and I got them to sign up for VDSL fibre. This had a predicted speed of around 40Mb/s and I thought that would do it.

Once installed I went round and did a speed test, 25Mb/s down/2Mb/s up. Not great but better than the 2-3Mb/s down/0.2Mb/s up they had on ADSL.

Two weeks later I visited again and the speed had decreased to 3Mb/s down but 2Mb/s up.

The limited Hub One router logs suggest disconnections and reconnections. Their phone wiring is somewhat suspect having lots of extensions and (I suspect) various stubs and joins. I didn't think of listening for noise.

On my next visit I'll investigate further and I've asked if a more direct wire to the place where the Hub One is can be run so the setup can be improved.

If I provided their username would it be possible to see the disconnection logs for their line ?

[#2]

Hi there,

If you can PM me their username I can put the connection logs on to a ticket on their account where they/you can view it.

[#3]

Many thanks for the logs. I'll investigate further.

[#4]

No problems, let us know if you need anything else.

Anoush

[#5]

Unsurprisingly the problem seems to have been the internal phone wiring at the house.

As with many older houses the phone line enters the call and that is where the BT master socket is.

After fitting a "vDSL Faceplate Filter" and a direct cable from the "Hub One" to the master socket matters have improved considerably.

It's still not achieving the speed estimate but I hope that, given time, it will.

[#6]

Feel free to PM me the username and I'll retest the line.