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Special offer if I upgrade ?

Abe
Newbie
Posts: 2
Registered: ‎19-09-2016

Special offer if I upgrade ?

I know I can get this answered if I phone up but I didn't fancy the 30 minute wait to seek to someone, if I upgrade my current broadband package (currently free for 18 months) to fibre, will I get the £5 per month special offer ?

9 REPLIES
VileReynard
Seasoned Pro
Posts: 11,073
Thanks: 278
Fixes: 11
Registered: ‎01-09-2007

Re: Special offer if I upgrade ?

Probably not unless you leave and go somewhere else first.

Plusnet don't make any serious attempt to retain their customers.

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Special offer if I upgrade ?

You may well do - and the queue for Retentions is usually quite short as it isn't the same set of Agents

daveplus
Rising Star
Posts: 176
Thanks: 26
Registered: ‎25-08-2010

Re: Special offer if I upgrade ?

They probably want you to agree to a 24 month contract.

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: Special offer if I upgrade ?


VileReynard wrote:

Plusnet don't make any serious attempt to retain their customers.


Offered me a few £ off only to stay but subject to 24 month contract.

Competition offered £13 a month less on 12 month contract.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
dai
Grafter
Posts: 154
Thanks: 4
Registered: ‎26-05-2010

Re: Special offer if I upgrade ?

Who is the competition?

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: Special offer if I upgrade ?

Money Saving Expert

http://www.moneysavingexpert.com/phones/cheap-broadband#skyfibre

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
dai
Grafter
Posts: 154
Thanks: 4
Registered: ‎26-05-2010

Re: Special offer if I upgrade ?

Thanks @dnpark38. I take it their service is ok?

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: Special offer if I upgrade ?

Was 2 years ago prior to my present Plusnet service.

They did not let Open Reach mess them about.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Abe
Newbie
Posts: 2
Registered: ‎19-09-2016

Re: Special offer if I upgrade ?

Yep that's what they did, at first it was £12.50 for 18 months which I turned down, then some guy phones me back and offered me £8.50 for 24 months which I took, didn't have much choice really as it would have cost over £100 to go elsewhere, in all fairness they waived the connection charge of £50 so all in all I think it's a pretty good deal, shame the waiting times are so bad when you phone them up.