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Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

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Dabbler
Posts: 23
Thanks: 4
Registered: ‎16-09-2016

Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

Hi - can someone help please?

Starting from February 26th downloads got way slower, https://speedtest.btwholesale.com/   shows Download Speed (Mbps): 22.87  (used to be 38 before)

That's at non-peak times. Upload speed and latency are same as they were (9.28 upload,  ping 7-10 to google.com - so pretty good).

Submitted a fault a week ago, no response... 

6 REPLIES 6
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Seasoned Pro
Posts: 460
Thanks: 255
Fixes: 4
Registered: ‎25-09-2015

Re: Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

This won't be ADSL as the speeds are well above the maximum, it must be FTTC (aka VDSL).

Do you have access to any router statistics?

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Dabbler
Posts: 23
Thanks: 4
Registered: ‎16-09-2016

Re: Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

Could be FTTC, yes. How do I check the router statistics?

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Dabbler
Posts: 23
Thanks: 4
Registered: ‎16-09-2016

Re: Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

Looks like I've posted on the wrong forum page..

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Moderator
Moderator
Posts: 29,630
Thanks: 3,069
Fixes: 460
Registered: ‎14-04-2007

Re: Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

Moderators Note
This topic has been moved from ADSL Broadband to Fibre Broadband.

 

 

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

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Dabbler
Posts: 23
Thanks: 4
Registered: ‎16-09-2016

Re: Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

Ok this seems to be solved

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Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: Something happened to ADSL download speed - it got halfed (Down from 38 to 22 Mbps overnight)

Hi @yyurchuk05,


I'm very sorry for the delay in getting back to you on here. Please let us know if you're still experiencing any problems with the connection.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team