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Some websites not working

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Grafter
Posts: 28
Registered: ‎11-09-2015

Some websites not working

Hi there,

 

I am a long time plus.net user for about 7 years now, and it has been excellent for most the time, until this Monday when I experienced some websites are not accessible. They are Chinese language sites, varies from Social Networking, Cooking Instructions, file sharing etc... Some of them are listed as below:

 

https://www.xiachufang.com/

 

login.sina.com.cn

 

pan.baidu.com

 

However, I can acces all of them using 4G from my phone, or use a VPN on my PC.

 

I checked the Safe Guard and it is off, also did some research in the community and powered off my router for more than 65 mins and turn back on, twice, with no luck...

 

Thank you very much.

 

Kind regards,

6 REPLIES 6
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,173
Thanks: 225
Fixes: 50
Registered: ‎22-01-2018

Re: Some websites not working

Hello @loveextasy,

 

I am sorry to hear that this is happening and for any inconvenience this has caused.

 

Something seems out of place for this to be occurring if safeguard has been removed.

 

Please can you private message me screen shots of what you are seeing when you are trying to access them using our connection.

 

Once I have these I will look into this further.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Highlighted
Aspiring Pro
Posts: 357
Thanks: 43
Fixes: 2
Registered: ‎17-09-2018

Re: Some websites not working

@loveextasy 

 

Just tested 

https://www.xiachufang.com/, lots of picture of food.

login.sina.com.cn, lots of Chinese writing and a login screen.

pan.baidu.com, pictures of coffee, keyboards and Chinese people.

Conclusion they are accessible and not being blocked by Plusnet no filters enabled as I am a grown up Smiley 

 

 

 

Highlighted
Grafter
Posts: 28
Registered: ‎11-09-2015

Re: Some websites not working

Hi @dws1900 

 

Thank you very much for testing this.

 

It seems like I might have been blocked by the sites for no reason....I was only hoping that it would only ban a single IP address not a range..

Just now I have found that there are other users have similar problem, although to different sites....:

https://community.plus.net/t5/Fibre-Broadband/DNS-Issues/td-p/1727871

 

Thanks again for testing!

by the way, none of the website should be banned by the SafeGuard feature 😁

They are cooking instruction / recipes website; cloud storage; and log in for a social networking one

 

 

Highlighted
Aspiring Pro
Posts: 357
Thanks: 43
Fixes: 2
Registered: ‎17-09-2018

Re: Some websites not working

@loveextasy 

Glad you got it resolved, just a quick question, are you using plusnet's router, or another model?

The plusnet router is limited in what it can do, for example you cannot change the DNS in the router (but you can in most computer's, though it can be a bit tedious), so you are stuck with their DNS, as opposed to have a number of alternatives with different DNS providers.

Highlighted
Grafter
Posts: 28
Registered: ‎11-09-2015

Re: Some websites not working

@dws1900 

 

Sorry, apologise for my poor English, but this is not solved yet 😢

 

I am using a 3rd party router (TPlink VR2800) and it has been excellent for 2 years and still running. I have managed to change the DNS setting in it though, tried Google ones and PN default ones, neither worked for this issue...

However, I did some tracert to pan.baidu.com and seems like the DNS is working, but actually some node servers blocked me.... please see the picture if you are interested, might have a compare with yours😏?

Cheers.Tracert pan.baidu.com.jpg

Highlighted
Aspiring Pro
Posts: 357
Thanks: 43
Fixes: 2
Registered: ‎17-09-2018

Re: Some websites not working

@loveextasy 

Not much better than yours.

3  * * *

 4  * * *

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 8  * 166-49-209-194.gia.bt.net (166.49.209.194)  12.720 ms *

 9  * * *

10  * * *

11  * * *

12  * 219.158.18.65 (219.158.18.65)  246.324 ms  245.660 ms

13  219.158.18.65 (219.158.18.65)  245.653 ms  246.282 ms  236.345 ms

14  * 123.126.0.254 (123.126.0.254)  222.117 ms *

15  61.48.51.66 (61.48.51.66)  222.080 ms * *

16  61.48.51.50 (61.48.51.50)  227.980 ms * *

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ping  pan.baidu.com

PING yiyun.n.shifen.com (111.206.37.70) 56(84) bytes of data.

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=1 ttl=49 time=225 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=2 ttl=49 time=233 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=3 ttl=49 time=220 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=4 ttl=49 time=234 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=5 ttl=49 time=237 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=6 ttl=49 time=236 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=7 ttl=49 time=226 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=8 ttl=49 time=216 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=9 ttl=49 time=233 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=10 ttl=49 time=223 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=11 ttl=49 time=237 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=12 ttl=49 time=237 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=13 ttl=49 time=228 ms

64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=14 ttl=49 time=232 ms