Some websites don't work
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Some websites don't work
05-11-2014 7:17 PM
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Any issues your end? Tried reboot etc still same problem.
Re: Some websites don't work
05-11-2014 7:22 PM
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Re: Some websites don't work
05-11-2014 7:24 PM
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There's a issue we're aware of with a certain gateway that's having issues tonight. Unfortunately you reconnected onto the same gateway
I've manually kicked you onto a different gateway and it should be working now
Any further issues please let us know
[edit]
tsphillips I've done the same for you as well. Your connection should now be working
Re: Some websites don't work
05-11-2014 7:26 PM
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Re: Some websites don't work
05-11-2014 7:26 PM
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It seemed to clear up after a reboot though.
Re: Some websites don't work
05-11-2014 7:32 PM
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Plusnet service status is all green?
A
Re: Some websites don't work
05-11-2014 7:41 PM
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Your affected by the same issue. I've remotely dropped yours as well and your now on a different gateway so it should all be working now.
Any further issues please let us know.
Re: Some websites don't work
05-11-2014 7:50 PM
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Re: Some websites don't work
05-11-2014 7:50 PM
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Re: Some websites don't work
05-11-2014 7:52 PM
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I am on ptw-bng01 but the Gateway checker couldn't identify it - is this part of the problem
Re: Some websites don't work
05-11-2014 7:56 PM
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Quote from: Anotherone @Matthew, it would be nice, or a good idea even, if a Service Status was posted. It would be nice if someone said which gateway(s) were affected as well
Yes it certainly would be my bad the gateway in question is PCL-AG03. With regards to a service status this should be posted shortly and there should be a message on the phones as well
Re: Some websites don't work
05-11-2014 8:01 PM
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Re: Some websites don't work
05-11-2014 9:09 PM
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Re: Some websites don't work
05-11-2014 9:31 PM
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Quote from: Oldjim I am on ptw-bng01 but the Gateway checker couldn't identify it - is this part of the problem
No, that's because the hostname for the bng's doesn't match the same format as the pcl/ptns and the script the gateway checker hasn't been updated to look in a different place in the hostname for the identifier.
Either because whoever looks after that usertool doesn't want to, or they keep being promised by Plusnet that the DNS entries will be brought in to line with the existing gateways.
For example:
ptn-ag01 has the hostname: lo0-central10.ptn-ag01.plus.net
ptn-bng01 has the hostname: lo0.11.central11.ptn-bng01.plus.net
The checker (I assume, as this is the way I did it in my signature image) is exploding the hostnames to separate them by the dots giving
1 - lo0-central10
2- ptn-ag01
3 - plus
4 - net
for the ptn and
1 - lo0
2 - 11
3 - central11
4 - ptn-bng01
5 -plus
6 -net
For the bng's.
Usertools gateway checker is likely looking at the 2nd entry, rather than looking at the antepenultimate entry (which would give the correct result in both cases).
Re: Some websites don't work
05-11-2014 10:09 PM
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Not really on that this is now a known issue and there is nothing on the service status page.
Is it possible to get me moved to another gateway also please so I can make a payment on hsbc.co.uk?
my plus.net id is neilbradleyuk
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