cancel
Showing results for 
Search instead for 
Did you mean: 

Solid orange light on router.

RozJimShrews
Newbie
Posts: 2
Registered: ‎09-01-2021

Solid orange light on router.

Hi,
First month into our contract. Been working fine since activated but work up this morning to find the router showing a solid orange light.

I've tried resetting the router and the router to no avail.

Would appreciate some guidance here.

Cheers

James
4 REPLIES 4
jab1
Seasoned Hero
Posts: 9,319
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Solid orange light on router.

Not a lot I can suggest, sorry, but try ringing PN. There could be a problem with the BT infrastructure locally, or it could be a problem with your connection. As you are on FTTC, there is limited scope to resolving problems.

John
MisterW
Superuser
Superuser
Posts: 10,268
Thanks: 2,890
Fixes: 215
Registered: ‎30-07-2007

Re: Solid orange light on router.

BT service status is available here https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

There's a fault that started this morning in the Shrewsbury area and a number of other ongoing ones

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RealAleMadrid
Seasoned Champion
Posts: 1,788
Thanks: 773
Fixes: 39
Registered: ‎07-07-2009

Re: Solid orange light on router.

@RozJimShrews  As @MisterW says there is some fault incident in the Shrewsbury area this morning, From your username I guess you could be in that area. See this post in the ADSL section.

https://community.plus.net/t5/ADSL-Broadband/No-broadband-Router-Issues-09-01-21/m-p/1785750/highlig... 

 

RozJimShrews
Newbie
Posts: 2
Registered: ‎09-01-2021

Re: Solid orange light on router.

You are correct in your assumption! Thanks for passing thag onto us. Guess we'll just sit tight. Maybe even go outside for a walk if we feel wild.