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So is anyone getting speed issues resolved ?

FIXED
fordep
Dabbler
Posts: 10
Thanks: 1
Fixes: 2
Registered: ‎01-10-2019

So is anyone getting speed issues resolved ?

Seems to be like we are being ignored. 5 days after logging a fault and no response. Anyone ever got anywhere complaining to OFCOM ?

4 REPLIES 4
daishs
Dabbler
Posts: 18
Registered: ‎19-04-2020

Re: So is anyone getting speed issues resolved ?

I had slow speed logged from 20th March and I had response but since 4th April nothing but I keep loading up the access speed ,what puzzles me is that some people on this Support group are still getting OR engineers and portal response but not me or you ? Yes OFCOM seems way to and also keep mentioning compensation since that is part of OFCOM deal ?

dangerousfish_1
Grafter
Posts: 28
Thanks: 2
Registered: ‎23-04-2020

Re: So is anyone getting speed issues resolved ?

Speeds have been 4x slower since the 16th April.

No proactive responses via the ticket system unfortunately.

fordep
Dabbler
Posts: 10
Thanks: 1
Fixes: 2
Registered: ‎01-10-2019

Re: So is anyone getting speed issues resolved ?

Had a response and yes, there is a fault. Engineer to visit and hopefully fix. Its a start.

fordep
Dabbler
Posts: 10
Thanks: 1
Fixes: 2
Registered: ‎01-10-2019

Re: So is anyone getting speed issues resolved ?

Fix

Issue resolved. Openreach had to re cable from where cable attaches to outside of house. Connections were all corroded.