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Small but relentless slowing down over weeks?

Aspiring Pro
Posts: 554
Thanks: 51
Fixes: 2
Registered: ‎03-12-2014

Small but relentless slowing down over weeks?

Hi, My VDSL2 Connection has been stable for some time and remains so. I think that my Hub One disconnects my PC daily but does no affect my Internet connection. Something in the hub itself I suspect, a glitch rather than a fault that I'm able to live with.

 

I've noticed a gradual slowing down of my Connection over time and an associated lowering of my profile to keep the test lines green rather than highlight a reason to get an engineer to intervene. A BT "Ploy" I suspect.

 

Today my BTW Performance test suggests that I am now below minimum expected (unless BT lower the bar again). I am happy with my connection, would prefer it to be at previous speeds but at least its stable and I'm not kept waiting. I don't see that it needs intervention even if showing below speed this morning, but can you run a check to see that all is in order please and there's nothing "going home" on my connection.

 

Many thanks.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Small but relentless slowing down over weeks?

Hello @danludlow

From checking over your account just now and running diagnostics, you're under the speed estimates for the line. Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net  

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team