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Slowwwwwwwww fiber

pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Slowwwwwwwww fiber

I am sat virtually on my exchange but the speed on fiber is beyond poor, over the past 2 weeks.

Exchange code: WMSTJ St Johns.

Can someone check it over please. Loads of noise on the line

Tonight has been basically a waste of time...  last speed speed check was 21mb going to monitor it.

<a title="Broadband Ping" href="http://www.thinkbroadband.com/ping/share/04ff7dc68d33900f89eee8269f201a96.html"><img alt="My Broadband Ping - poor" src="http://www.thinkbroadband.com/ping/share-large/04ff7dc68d33900f89eee8269f201a96.png" /></a>

 

[url=http://www.thinkbroadband.com/ping/share/04ff7dc68d33900f89eee8269f201a96.html]My Broadband Ping[/url]

 

8 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,443
Thanks: 623
Fixes: 56
Registered: 21-09-2009

Re: Slowwwwwwwww fiber

If you have loads of line noise, then a fault needs to be logged with your telephone line rental provider. 

If that is Plusnet then use the Phone Troublsehooter at http://portal.plus.net/my-account/tools/phone-troubleshooter

Don't mention problems with FTTC, just get the noise fixed on the phone first.

pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Slowwwwwwwww fiber

does seem to be a problem with the line...... whats the bt speedcheck? cant find the url ? cheers

pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Slowwwwwwwww fiber

found it.

http://speedtest.btwholesale.com/

 

15 minutes for support on a broken line, crackling constantly. ping latency 72.13ms, download speed 62.12 mb, upload 0.20 mbps

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Slowwwwwwwww fiber

pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Slowwwwwwwww fiber

how can you report a problem without having to phone someone? can't you just create a support ticket any more?

Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Slowwwwwwwww fiber

see the first reply to your opening post

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Slowwwwwwwww fiber


pantsman28 wrote:

I am sat virtually on my exchange but the speed on fiber is beyond poor, over the past 2 weeks.

Exchange code: WMSTJ St Johns.

Can someone check it over please. Loads of noise on the line

Tonight has been basically a waste of time...  last speed speed check was 21mb going to monitor it.


I'm sorry that you're experiencing problems with your service. I've tested your line and have found no fault, however we need to get the noise looked into as it's likely to be the cause of your speed fault. I've opened a ticket on your account with a few checks you can do before we arrange an engineer appointment to investigate further.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
pantsman28
Grafter
Posts: 84
Registered: 21-02-2014

Re: Slowwwwwwwww fiber

thanks for opening the support ticket. Screen shot of super fast internet (NOT) Monitoring in progress