Slowish speeds after house move
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Slowish speeds after house move
10-07-2019 10:52 PM
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I switched my router yesterday and it synced at just over 20mbps which has now dropped to around 16. Is this the best I can expect or is it possible there is some kind of fault which is causing drops in sync speed?
Thanks
Re: Slowish speeds after house move
11-07-2019 9:40 AM
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Hi @craigyrfc
Welcome to the forums!
Your router is syncing at a speed of 17.7Mbps. This is above the Minimum Guaranteed Speed we advised that your new premise should receive as per this ticket.
There is a chance that your speed will increase if you set your connection in the Test Socket of you premise, please follow the instructions here and let us know how you get on.
Kind Regards,
MoR
Re: Slowish speeds after house move
11-07-2019 10:15 AM
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Thanks
Re: Slowish speeds after house move
11-07-2019 1:17 PM
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Hi @craigyrfc,
As the sync speed is within the estimates for the line and the test hasn't picked up any connection problems from here, there isn't anything that we can do to increase this I'm afraid. However, I would recommend that you try connecting the router to the test socket as this will eliminate any interference from your internal wiring/equipment.
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