cancel
Showing results for 
Search instead for 
Did you mean: 

Slowest speed ever I've ever had

Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Slowest speed ever I've ever had

spped1.png

Rebooting both boxes brought it back up to 30 down
17 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Slowest speed ever I've ever had

Hi Steve,

Seems odd, are you still having problems today? You've been syncing well at 35/8 since this disconnection last night.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowest speed ever I've ever had

I've been been getting a solid 31 down / 6 to 7 up for a long time. Last night nothing was working well and when I did a speed test it showed those results.

 

Its been fine since - Syfy wasn't glitching at all last night.

 

Speed test this evening is showing 31.38 down 7.12 up

 

 

Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowest speed ever I've ever had

Poor speeds again (down to 11Mb, then up to 22).

 

Looks Like I'm getting quite a bit of packet loss -f94199fc877caa6664a46eb1e546cd66-12-12-2016

Community Veteran
Posts: 1,454
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Slowest speed ever I've ever had

Which Gateway are you on? I still had problems on Colindale over the weekend.

Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowest speed ever I've ever had

You are currently connected to gateway pcn-bng02.

This is located in Colindale Point of Presence.

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: Slowest speed ever I've ever had

Good Morning @SteveA,

Is there any chance you can drop me a PM with the link to your live BQM graph please?  We're keen to take a look at the issue.

RichardB
Pro
Posts: 353
Thanks: 117
Fixes: 4
Registered: 19-11-2008

Re: Slowest speed ever I've ever had

Reading the hex ID string in Steve A's TBBQ picture gives

http://www.thinkbroadband.com/ping/share/f94199fc877caa6664a46eb1e546cd66.html

;-)

 

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: Slowest speed ever I've ever had

That also works ;-)

Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowest speed ever I've ever had

Yes that's the url.

Speed seems to be OK at the moment : 30 down / 7 up

 

But packet loss and latency seems to be increasing - its almost as if the minute I put any load on the line it falls apart.

 

Edited to add : speed now varying between 15 and 28 down. Up seems to be stable

Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowest speed ever I've ever had

Speed up and down, IPTV channels not watchable.....

Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowest speed ever I've ever had

@scrookes - Youview box this morning refused to run any on-demand services.

 
Testing download speed........................................
Download: 3.40 Mbit/s
Testing upload speed..................................................
Upload: 2.30 Mbit/s

 

 

You are currently connected to gateway pcn-bng02.

This is located in Colindale Point of Presence.

 

Then three minutes later

 
Testing download speed........................................
Download: 31.37 Mbit/s
Testing upload speed..................................................
Upload: 7.10 Mbit/s

 

BT Speed test doesn't seem to find any problems at all

 

I guess the Colindale PoP is basically broken.

Community Veteran
Posts: 1,630
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowest speed ever I've ever had

This is getting a bit silly - still at least the packet loss has vanished

07a5c18a2b2adc694ca4ad2bcaa909e6-17-12-2016

Plusnet Staff
Plusnet Staff
Posts: 183
Thanks: 43
Fixes: 4
Registered: 29-04-2013

Re: Slowest speed ever I've ever had

Hi @SteveA,

How is the Youview box connected (Wired , Wireless , Powerline)?  If using Powerline, have you tried seeing if it improves by making a direct wired connection instead?

We're not seeing any issues at Colindale currently and checking your VLAN status on the Wholesale network does not indicate any congestion.

RichardB
Pro
Posts: 353
Thanks: 117
Fixes: 4
Registered: 19-11-2008

Re: Slowest speed ever I've ever had

I *think* the youview online TV is delivered to each fibre cab or exchange via multicast.

The TV datastreams do not go via the normal backhaul SVLANs or the Plusnet network.

I am not sure how the youview decryption is enabled / activated but I assume that is via the PN network.

So a PN connection will be required to enable you to watch a data stream separately delivered from the local BT exchange / fibre cab.

Hence, youview picture breakup points to more localised issues.

Richard