Slowest speed ever I've ever had
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Slowest speed ever I've ever had
06-12-2016 6:47 PM
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Rebooting both boxes brought it back up to 30 down
Re: Slowest speed ever I've ever had
07-12-2016 12:11 PM
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Hi Steve,
Seems odd, are you still having problems today? You've been syncing well at 35/8 since this disconnection last night.
Re: Slowest speed ever I've ever had
07-12-2016 6:21 PM
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I've been been getting a solid 31 down / 6 to 7 up for a long time. Last night nothing was working well and when I did a speed test it showed those results.
Its been fine since - Syfy wasn't glitching at all last night.
Speed test this evening is showing 31.38 down 7.12 up
Re: Slowest speed ever I've ever had
12-12-2016 6:35 PM
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Poor speeds again (down to 11Mb, then up to 22).
Looks Like I'm getting quite a bit of packet loss -
Re: Slowest speed ever I've ever had
12-12-2016 10:58 PM
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Which Gateway are you on? I still had problems on Colindale over the weekend.
Re: Slowest speed ever I've ever had
13-12-2016 6:50 AM
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You are currently connected to gateway pcn-bng02.
This is located in Colindale Point of Presence.
Re: Slowest speed ever I've ever had
13-12-2016 9:32 AM
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Good Morning @SteveA,
Is there any chance you can drop me a PM with the link to your live BQM graph please? We're keen to take a look at the issue.
Re: Slowest speed ever I've ever had
13-12-2016 9:40 AM
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Reading the hex ID string in Steve A's TBBQ picture gives
http://www.thinkbroadband.com/ping/share/f94199fc877caa6664a46eb1e546cd66.html
😉
Re: Slowest speed ever I've ever had
13-12-2016 9:43 AM
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That also works 😉
Re: Slowest speed ever I've ever had
13-12-2016 6:16 PM - edited 13-12-2016 7:58 PM
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Yes that's the url.
Speed seems to be OK at the moment : 30 down / 7 up
But packet loss and latency seems to be increasing - its almost as if the minute I put any load on the line it falls apart.
Edited to add : speed now varying between 15 and 28 down. Up seems to be stable
Re: Slowest speed ever I've ever had
15-12-2016 7:42 PM
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Speed up and down, IPTV channels not watchable.....
Re: Slowest speed ever I've ever had
17-12-2016 11:39 AM - edited 17-12-2016 12:41 PM
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@scrookes - Youview box this morning refused to run any on-demand services.
Testing download speed........................................
Download: 3.40 Mbit/s
Testing upload speed..................................................
Upload: 2.30 Mbit/s
You are currently connected to gateway pcn-bng02.
This is located in Colindale Point of Presence.
Then three minutes later
Testing download speed........................................
Download: 31.37 Mbit/s
Testing upload speed..................................................
Upload: 7.10 Mbit/s
BT Speed test doesn't seem to find any problems at all
I guess the Colindale PoP is basically broken.
Re: Slowest speed ever I've ever had
17-12-2016 12:25 PM
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Re: Slowest speed ever I've ever had
19-12-2016 8:58 AM
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Hi @SteveA,
How is the Youview box connected (Wired , Wireless , Powerline)? If using Powerline, have you tried seeing if it improves by making a direct wired connection instead?
We're not seeing any issues at Colindale currently and checking your VLAN status on the Wholesale network does not indicate any congestion.
Re: Slowest speed ever I've ever had
19-12-2016 9:23 AM
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I *think* the youview online TV is delivered to each fibre cab or exchange via multicast.
The TV datastreams do not go via the normal backhaul SVLANs or the Plusnet network.
I am not sure how the youview decryption is enabled / activated but I assume that is via the PN network.
So a PN connection will be required to enable you to watch a data stream separately delivered from the local BT exchange / fibre cab.
Hence, youview picture breakup points to more localised issues.
Richard
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