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Slowest Connection Ever Experienced...Should move back to dialup!

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Newbie
Posts: 3
Registered: ‎03-04-2020

Slowest Connection Ever Experienced...Should move back to dialup!

Broadband has been slow for a week now.  Run a BT test and I'm getting between 1-2mbps download speed on a Fibre package that guarantees 70mbps

 

Please rectify this ASAP as I cannot believe you're charging for such slow speeds.

 

This is via a Desktop PC wired directly to the router Ethernet port.

 

 

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 384
Thanks: 47
Fixes: 23
Registered: ‎30-03-2020

Re: Slowest Connection Ever Experienced...Should move back to dialup!

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

 Noor
 Plusnet Help Team