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Slower than expected speeds

challii
Newbie
Posts: 3
Registered: 30-07-2012

Slower than expected speeds

Having just swapped out a speedtouch router to a TP-LINK TD-W9970 and was shocked to see my connection speeds.

 

DSL

Line Status:Connected

DSL Modulation Type:VDSL2

Annex Type:Annex A/L

 

  Upstream Downstream
Current Rate (Kbps) 11742 46555
Max Rate (Kbps) 11869 45974
SNR Margin (dB) 6.1 6.3
Line Attenuation (dB) 19 8.7
Errors (Pkts) 0 0

 

BT Wholesale Perfomance Checker Reports

 Download speedachieved during the test was - 42.98 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-45.06 Mbps .
 Additional Information:
 IP Profile for your line is - 45.06 Mbps

Apparently according to BT I should be getting:

Telephone Number xxxxxxxxxx on Exchange WITHAM is served by Cabinet 14

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 62.1 20 20 -- Available -- --
VDSL Range B (Impacted) 69.1 40 20 10.6 -- Available -- --

 

 

Is there anything I have missed?

Router is connected directly to the master socket, there are no extensions.

1 REPLY
SpendLessTime
Aspiring Hero
Posts: 2,523
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Slower than expected speeds

@challii

As the speeds are well below the estimates then it is worthwhile checking for a fault and log one if necessary.

But test the phone first and then if necessary the broadband. Links below.

 

First thing is to check for a phone fault (if Plusnet provide the phone start here https://www.plus.net/help/phone/phone-line-troubleshooting/ ) If you do have a phone voice fault, report it as such and do not mention any broadband issues. And then when that is fixed, see if the broadband is better.

Then if still not solved (or no phone fault is in evidence) start with the FTTC guides at https://community.plus.net/t5/Fibre-Broadband/Fibre-Fault-Guides/m-p/1156188#U1156188