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Slower than expected speed after switch from Vodafone

FIXED
lewisr1979
Newbie
Posts: 2
Registered: 3 weeks ago

Slower than expected speed after switch from Vodafone

Hi,

 

I switched to Plusnet from Vodafone two weeks ago. My download speed was usually around 62-65 Mbps, but I've just received an e-mail from Plusnet saying my speed has been set at 54.4 Mbps. Why has my line been profiled at such a slow speed and what can I do to fix that?

 

Thanks!

2 REPLIES 2
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 331
Thanks: 79
Fixes: 17
Registered: ‎01-12-2020

Re: Slower than expected speed after switch from Vodafone

Fix

Hi @lewisr1979 

 

Thank you for reaching out, and welcome to our Community Forum.

 

I've run some tests on the line this afternoon which appear to show that the line is in sync, within the speeds which were estimated as per your contract with ourselves.

 

Saying that, I've reset the connection profile on the account to 78000, however this may not have a huge impact on your download speeds, which at the moment, came in at around 63.1Mbps. Please note that devices connected over wireless will report a lower speed, so to gain a more accurate reading, please connect a device to your router via Ethernet cable, and let us know how you get on.

 

I've attached our test results to this post for your reference.

 

KBD
GEA Test Detail
Circuit ID NA Service ID  
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 63.1 Mbps
Upstream Speed 16.7 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 482.3
Upstream Rate Assessment Low
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
DP Type External
Profile Name 0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2021-05-31T06:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 63.1 Mbps 63.1 Mbps 63.1 Mbps
Up Stream Line Rate 16.6 Mbps 16.6 Mbps 16.6 Mbps
Up Time 900.0 Sec 900.0 Sec 900.0 Sec
Retrains 0.0 0.0 0.0
 Adam
 Plusnet Help Team - Leeds
lewisr1979
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Slower than expected speed after switch from Vodafone

Hi Adam,

Thanks, I appreciate the speedy response. I always test hardwired to the router, so 63Mbps sounds in line with usual performance. Just didn't want to be unnecessarily capped at 54Mbps when I know the line can sustain faster.