Slower than expected speed after switch from Vodafone

[#1]

Hi,

I switched to Plusnet from Vodafone two weeks ago. My download speed was usually around 62-65 Mbps, but I've just received an e-mail from Plusnet saying my speed has been set at 54.4 Mbps. Why has my line been profiled at such a slow speed and what can I do to fix that?

Thanks!

[#2 · Accepted solution]

Hi @lewisr1979 

Thank you for reaching out, and welcome to our Community Forum.

I've run some tests on the line this afternoon which appear to show that the line is in sync, within the speeds which were estimated as per your contract with ourselves.

Saying that, I've reset the connection profile on the account to 78000, however this may not have a huge impact on your download speeds, which at the moment, came in at around 63.1Mbps. Please note that devices connected over wireless will report a lower speed, so to gain a more accurate reading, please connect a device to your router via Ethernet cable, and let us know how you get on.

I've attached our test results to this post for your reference.

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	63.1 Mbps
Upstream Speed	16.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	482.3
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2021-05-31T06:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	63.1 Mbps	63.1 Mbps	63.1 Mbps
Up Stream Line Rate	16.6 Mbps	16.6 Mbps	16.6 Mbps
Up Time	900.0 Sec	900.0 Sec	900.0 Sec
Retrains	0.0	0.0	0.0

[#3]

Hi Adam,

Thanks, I appreciate the speedy response. I always test hardwired to the router, so 63Mbps sounds in line with usual performance. Just didn't want to be unnecessarily capped at 54Mbps when I know the line can sustain faster.