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Slower speed since moving

Posts: 31
Thanks: 1
Fixes: 1
Registered: ‎24-07-2017

Slower speed since moving


I have moved home last week and was getting around 56/57MB at my old property. Since moving to this new place I only get 37MB. 


I am able to get Gigafast (100/100 or 900/900). Is it possible to cancel Plusnet without a termination fee as the speeds are much slower than when I signed the contract. 



Seasoned Pro
Posts: 567
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Slower speed since moving

Firstly I’d check if you’ve been provisioned correctly by looking at your sync speed in your router settings. 

If you’re using a Plusnet router this will normally be in the Troubleshooting/helpdesk tab when you log in at

Also is your router plugged into the master telephone socket? Try using the test socket:

Check the downstream speed in your router after and if there’s no change to where you’d expect the speed, raise a fault at

This will create a fault ticket and get you into the queue for Plusnet to investigate further. It’ll probably end up to an Openreach engineer.