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Slower page loading than non-fibre!

feet
Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Slower page loading than non-fibre!

Having recently switched to PlusNet and fibre broadband, cannot believe pages take longer to load than when I used a non-fibre connection! (ADSL2)

7 REPLIES 7
southerner
Aspiring Pro
Posts: 632
Thanks: 65
Fixes: 1
Registered: ‎27-11-2013

Re: Slower page loading than non-fibre!

Which sort of speeds are you seeing from a wired connection?

 

www.speedtest.btwholesale.com

www.speedtest.net

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Slower page loading than non-fibre!

Sorry to hear you're having issues.

 

Our tests are showing there's a potential capacity issue in your area.

We'll investigate further and update your open fault ticket

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
feet
Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Slower page loading than non-fibre!

Pages are now loading better however, speeds are yet to reach minimum advertised speed.

Moderator's note by Mike (Mav): Post released from Spam Filter.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,548
Thanks: 10,227
Fixes: 1,596
Registered: ‎21-04-2017

Re: Slower page loading than non-fibre!

It looks like the capacity issue is still ongoing.

I'll update your fault ticket when I've spoken with our suppliers.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
feet
Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Slower page loading than non-fibre!

My speeds have again dropped by a third?

TV guide and Netflix are now again not working smoothly. Web sites are again loading slower!

I know I can receive my contracted speeds and service as after engineers visit my service was fine, so what's going on?
RealAleMadrid
Aspiring Hero
Posts: 2,707
Thanks: 1,390
Fixes: 59
Registered: ‎07-07-2009

Re: Slower page loading than non-fibre!

Exchange congestion problems are not easy to fix, BT Openreach may be able to transfer your connection to a less busy link, but that is only a temporary solution. What is really needed is extra equipment and upgraded data links at the exchange which can take many weeks or months to order and install.

Has Gandalf added any update to your fault ticket?

feet
Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Slower page loading than non-fibre!

How about I only pay 2/3 of my bill?