cancel
Showing results for 
Search instead for 
Did you mean: 

Slower page loading than non-fibre!

feet
Dabbler
Posts: 17
Thanks: 3
Registered: 17-10-2017

Slower page loading than non-fibre!

Having recently switched to PlusNet and fibre broadband, cannot believe pages take longer to load than when I used a non-fibre connection! (ADSL2)

7 REPLIES
southerner
Aspiring Pro
Posts: 517
Thanks: 46
Fixes: 1
Registered: 27-11-2013

Re: Slower page loading than non-fibre!

Which sort of speeds are you seeing from a wired connection?

 

www.speedtest.btwholesale.com

www.speedtest.net

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,525
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Slower page loading than non-fibre!

Sorry to hear you're having issues.

 

Our tests are showing there's a potential capacity issue in your area.

We'll investigate further and update your open fault ticket

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
feet
Dabbler
Posts: 17
Thanks: 3
Registered: 17-10-2017

Re: Slower page loading than non-fibre!

Pages are now loading better however, speeds are yet to reach minimum advertised speed.

Moderator's note by Mike (Mav): Post released from Spam Filter.

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: Slower page loading than non-fibre!

It looks like the capacity issue is still ongoing.

I'll update your fault ticket when I've spoken with our suppliers.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
feet
Dabbler
Posts: 17
Thanks: 3
Registered: 17-10-2017

Re: Slower page loading than non-fibre!

My speeds have again dropped by a third?

TV guide and Netflix are now again not working smoothly. Web sites are again loading slower!

I know I can receive my contracted speeds and service as after engineers visit my service was fine, so what's going on?
RealAleMadrid
All Star
Posts: 768
Thanks: 289
Fixes: 12
Registered: 07-07-2009

Re: Slower page loading than non-fibre!

Exchange congestion problems are not easy to fix, BT Openreach may be able to transfer your connection to a less busy link, but that is only a temporary solution. What is really needed is extra equipment and upgraded data links at the exchange which can take many weeks or months to order and install.

Has Gandalf added any update to your fault ticket?

feet
Dabbler
Posts: 17
Thanks: 3
Registered: 17-10-2017

Re: Slower page loading than non-fibre!

How about I only pay 2/3 of my bill?